Carolyn Jordan
Taylor
Summary
Experienced medical professional with over 20 years in the field, skilled in scheduling patient procedures, verifying insurance, and maintaining accurate medical records. Collaborative team player with a proactive approach to seizing new opportunities for personal growth and contributing to company success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front Office Assistant Operations
Henry Ford Hospital
04.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Business Office Assistant
Beaumont Health
03.2017 - Current
- Greeted patients with friendly and professional manner
- Answer incoming calls in a polite and professional manner
- Sorted incoming mail and delivered to Physician
- Utilizes EMR System and Registries
- Scheduling of appointments authorized by physician
- Reschedules appointments as necessary i.e. provider or cancel appointment
- Performed pre-registration procedures and co-pays
- Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
- Insurance verification
Medical Assistant/Scheduling Coordinator
Thome PACE
12.2014 - 03.2017
- Scheduling of appointments to close Gaps and Care
- Utilizes EMR System, registries,payer portal,phone calls,via letters
- Coordinate legal records request and perform a variety of other task to prepare for audits and review.
- Maintained tracking of outreach and gap closure
- Collaborates with doctor and nurses of quality care improvements
- Scan and fax documents.
- Maintain the accuracy and HIPPA of the medical records department.
- Recorded changes to ensure the patient was registered under the correct health care plan.
- Communicated and interacted with all departments effectively and competently.
- Enter/Verifies Authorizations of all specialty appointments.
- participants to inform them and family of appointment date and time, Assist with the flow at Day Health Center.
- Coordinate team in Team Leaders absence.
- Behavioral Management
- Documentation.
Assistant Administrative /Medical Assistant
University of Michigan Hospital
06.1999 - 02.2004
- Customer Service Rep
- Billing and Coding
- Authorization Logs
- Data Entry
- Management of Patients Charts
- Scheduling Appointments
- Broad background in Medicaid/Medicare,OBRA,OMRA and private insurance coverage
Education
Certificate - Medical Terminology
Ross Medical
Ann Arbor, MI12.1994
Some College (No Degree) - Nursing
Washtenaw Community College
Ann Arbor, MI09.1993
High School Diploma -
Willow Run High School
Ypsilanti, MI05.1992
Skills
- *Medical Billing Training,*(EMR)Epic Training Scheduler,Tru-Chart, and Analytics, *Front Desk 102, Medical Receptionist,*CNA,*Medical Assistant *Medical Billing,Restorative Care*Wound Care*Medicaid /Medicare Billing,*Manage Health Care*Medical Terminology*Medical Records Audits and Reviews
Affiliations
Employee of the month in several positions
Volunteer work at Victory Academy School.
U of M Hospital was nominated as Medical Assistant to work side by side with the nurse to help with Medicaid/Medicare claims
Certification
Certificate Medical Assistant, Cena (State of Michigan) CPR/First Aide (Red Cross,MI) Certificate Medication Administration
Education and Training
other,other
Timeline
Front Office Assistant Operations
Henry Ford Hospital
04.2024 - Current
Business Office Assistant
Beaumont Health
03.2017 - Current
Medical Assistant/Scheduling Coordinator
Thome PACE
12.2014 - 03.2017
Assistant Administrative /Medical Assistant
University of Michigan Hospital
06.1999 - 02.2004
Certificate - Medical Terminology
Ross Medical
Some College (No Degree) - Nursing
Washtenaw Community College
High School Diploma -
Willow Run High School
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