Carolyn Legard
Gretna,LA
Summary
Dedicated professional seeking to leverage communication and problem-solving skills to enhance customer support and build strong business relationships while exceeding expectations in the hospitality sector.
Overview
15
15
years of professional experience
Work History
Slot Attendant
Boomtown Casino
11.2021 - Current
- Respond to service calls efficiently, ensuring timely assistance
- Greet customers warmly to create a welcoming atmosphere
- Handle customer complaints with professionalism, striving for resolution
- Build rapport with guests, enhancing their overall experience
Store Manager
Dollar General
09.2017 - 09.2018
- Supervised daily store operations, ensuring a high level of customer service and satisfaction
- Managed staff schedules and training, fostering a positive team environment
Customer Service Representative
Walmart
06.2010 - 06.2017
- Answered customer inquiries and provided information on products and services
- Resolved customer issues effectively, improving overall satisfaction
- Processed returns and refunds with accuracy, maintaining financial integrity
- Assisted customers with purchasing decisions and located merchandise
- Gathered customer feedback to improve services and product offerings
Education
Associate Degree - Accounting
Delgado Community College
New Orleans, LA12.2021
Associate Degree - Business Management
Delgado Community College
New Orleans, LA05.2020
Skills
- Strong Communication
- Active Listening
- Empathy and Warmth
- Problem-Solving
- Time Management
- Stress Management
- Customer Relationship Building
Timeline
Slot Attendant
Boomtown Casino
11.2021 - Current
Store Manager
Dollar General
09.2017 - 09.2018
Customer Service Representative
Walmart
06.2010 - 06.2017
Associate Degree - Accounting
Delgado Community College
Associate Degree - Business Management
Delgado Community College
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