Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Massiate

Von Ormy,TX

Summary

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Results-oriented restaurant manager with extensive experience in team management and sales proficiency. Skilled in employee schedule management and training program development, contributing to improved service quality and operational efficiency in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Restaurant Manager

Whatabuger
San Antonio, TX
03.2010 - Current
  • Oversaw daily operations to ensure compliance with health and safety regulations.
  • Developed training programs for new staff to enhance service quality and operational efficiency.
  • Implemented cost-control measures that reduced waste and improved profit margins.
  • Fostered a positive team environment through effective communication and conflict resolution strategies.
  • Scheduled staff shifts efficiently to meet peak business demands while optimizing labor costs.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Licensed Manicurist.

Self-employeed
Somerset, TX
05.2024 - Current
  • Provided high-quality manicures using various techniques and tools tailored to client preferences.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed customized nail care plans based on individual client needs and skin types.
  • Educated clients on proper nail care routines and product usage for optimal results.
  • Maintained high standards of hygiene and sanitation, ensuring compliance with health regulations.

Education

GED -

Palo Alto College
San Antonio, TX
05.2024

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Employee schedule management
  • Safe food handling
  • Gel application
  • Cuticle care
  • Nail artistry
  • Polish application
  • Sales proficiency
  • Customer education
  • Foot massage
  • Schedule maintenance
  • Hand and foot massage
  • Manicures

Timeline

Licensed Manicurist.

Self-employeed
05.2024 - Current

Restaurant Manager

Whatabuger
03.2010 - Current

GED -

Palo Alto College