Carolyn Mathis
Summary
Understanding customer care executive with over 10 years of experience in the customer care arena. Excellent time management and organizational skills to adapt to new processes and a driven pharmacy technician with a proven track record and success in building strong relationships with patients and clients Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
10
10
years of professional experience
Work History
Order Entry Specialist
AmeriHealth Caritas
02.2023 - 04.2023
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes, and cancellations.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Registered Pharmacy Technician
Publix
08.2020 - 03.2023
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Outpatient Service Specialist
Centauri Health Solutions
01.2019 - 03.2020
- secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- I collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
Customer Care Executive
Aetna Specialty Pharmacy
01.2013 - 12.2018
- Communicated with customers to identify their needs and expectations.
- I helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
Education
High School Diploma -
Homestead Senior High School
Homestead, FLTimeline
Order Entry Specialist
AmeriHealth Caritas
02.2023 - 04.2023
Registered Pharmacy Technician
Publix
08.2020 - 03.2023
Outpatient Service Specialist
Centauri Health Solutions
01.2019 - 03.2020
Customer Care Executive
Aetna Specialty Pharmacy
01.2013 - 12.2018
High School Diploma -
Homestead Senior High School
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