Dominique Grant
Akron
Summary
Dynamic and results-driven professional with a strong track record in leadership, organizational excellence, and customer relations. Proven ability to tackle challenges independently while ensuring teams remain focused on achieving diverse business objectives. Demonstrated success in client retention and attracting top talent, complemented by a meticulous approach to following pick sheets and standard operating procedures for efficient customer shipment processing. Exceptional listening and communication skills, paired with a robust work ethic, drive consistent performance and foster positive relationships.
Overview
14
14
years of professional experience
Work History
Order Entry Specialist
Coltenewhaledent
04.2024 - Current
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
Senior Coordinator
Akron Children’s Hospital
08.2019 - 04.2024
- Mentor and train new on boarding employees and make special projects as needed
- Verify patient demographics and insurance information in order to process appointments
- Assists departmental leadership with projects, data collection and tabulation of department reports
- Assisted Principal Epic Trainer with curriculum design and creating quick study guides and tip sheet.
- Successfully supported big bang go live; one of largest Epic implementations to date for Covid19.
- Managed classroom attendance and ensure that MS was updated for each training session.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
Administrative Biller
Cleveland Clinic
08.2015 - 08.2019
- Managed accounts payable and receivable for current and past due medical accounts
- Generated billing reports in order to reflect territory revenue
- Facilitated inbound and outbound calls for various medical companies.
- Executed billing tasks and recorded information in company databases.
- Assisted with onboarding ATE and teaching Mainline health specific workflows
- Determined proper codes for medical records and patient services.
- Provided constructive feedback/status reports to management
- Reconciled past due accounts achieving 85% reduction in outstanding invoices.
Medical Necessity Clerk
Cornerstone Medical Services
08.2011 - 08.2015
- Provided documentation for sales of durable medical equipment for physician use and insurance billing
- Assisted with fulfillment of co-insurance verification
- Connected customers to appropriate departments of physicians and insurance for approval for specific medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Taught patients and families to use at-home medical equipment.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 2-hour period.
- Increased customer satisfaction by resolving issues
Education
High School Diploma -
Firestone High School
Akron, OH06.2002
Skills
- 60 WPM
- Microsoft Office Proficient
- EMT Training
- Data Entry
- Office Management
- Project Implementation
- Service Schedule Coordination
- Fulfillment management
- Supply chain coordination
- EPIC EMR
- Industry Best Practices
- Sales support
- Record maintenance
- Work prioritization
- CRM software
Timeline
Order Entry Specialist
Coltenewhaledent
04.2024 - Current
Senior Coordinator
Akron Children’s Hospital
08.2019 - 04.2024
Administrative Biller
Cleveland Clinic
08.2015 - 08.2019
Medical Necessity Clerk
Cornerstone Medical Services
08.2011 - 08.2015
High School Diploma -
Firestone High School