Carolyn M. Blue
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
23
23
years of professional experience
Work History
County Service Coordinator
Pee Dee Coalition Against Domestic and Sexual Assault
01.2019 - Current
- Assess client needs and coordinate services as needed
- Provide individual crisis and support group counseling for victims and their families
- Provide or arrange for support services for victims and their families to include advocacy, hospital and court accompaniment, information and referral, and resources
- Provide or arrange for follow-up services to victims and their families
- Provide staff back-up for volunteer victim advocates at night and on weekends on a rotation basis
- Provide crisis line coverage as needed
- Document all services in a timely manner and complete necessary reports
- Maintain and enter services into database on a daily
Data Manager/ Intervention Specialist
Man 2 Man
07.2017 - 08.2018
- Create and maintain confidential files on client services such as; intake assessment, case notes, service request and services provided, complete periodic statistical data collection forms, and complete other paperwork and reporting as required
- Input data regarding individuals' outcomes and progress and status of legal needs
- Maintain monthly follow-up contact and documentation for all participants who have an open file
- Keep weekly logs, prepare monthly reports in an accurate and timely fashion as required by the agency
- Assessed participants' needs and determine what services are required to meet their needs
- Assisted with legal support and services needed to help to overcome challenges and barriers
Human Services Specialist II
South Carolina Department of Social Services
11.2014 - 02.2016
- Plan and execute case work activities to facilitate safety, permanence, and well-being of children who have experienced abuse and/or neglect
- Assess risk and manage safety threats to children in the custody of the agency
- Engage children and families in development of treatment plans; access services; monitor behavior change; thoroughly document activities for the case file; ensure needed services are linked to care providers
- Participate in supervision and legal consults; prepare court documents; collaborate with Guardians Ad Litem; law enforcement and service providers; testify in court; prepare and present information to the Foster Care Review Board
- Make required face to face contacts with children, families and providers; participate in other activities related to safety, permanency and well-being of children
- Adopts, implements and promotes agency values and philosophy in the course of employment with the agency
Social Worker
Sheppard Care Hospice
05.2008 - 06.2013
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Store Manager
Dollar General
12.2001 - 09.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
Master of Science - Leadership And Management
Amridge University
Montgomery, AL04-2023
Master of Arts - Human Services
Amridge University
Montgomery, AL04-2021
Master's - Social Work
University of New England
Portland, ME01.2017
AA - Human Services
Florence Darlington Technical College
Florence, SC05.2008
Bachelor's - Social Work
Coker College
Hartsville, SC01.2008
Skills
- Professional communication skills
- Team leadership
- MS office expertise
- Operating computer and office equipment
- Supervising employees
- Teamwork and collaboration
- Continuous improvement
- Crisis management
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Community liaison
- Ongoing client support
- Time management
- Active listening
- Problem-solving
- Organizational skills
Timeline
County Service Coordinator
Pee Dee Coalition Against Domestic and Sexual Assault
01.2019 - Current
Data Manager/ Intervention Specialist
Man 2 Man
07.2017 - 08.2018
Human Services Specialist II
South Carolina Department of Social Services
11.2014 - 02.2016
Social Worker
Sheppard Care Hospice
05.2008 - 06.2013
Store Manager
Dollar General
12.2001 - 09.2007
AA - Human Services
Florence Darlington Technical College
Bachelor's - Social Work
Coker College
Master of Science - Leadership And Management
Amridge University
Master of Arts - Human Services
Amridge University
Master's - Social Work
University of New England
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