Carolyn McCauley
Oskaloosa,IA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Seasoned Bank Teller well-versed in customer care and achieving sales goals while maintaining high levels of customer satisfaction. Team player that contributes to company success by being consistently accurate in counts and balances.
Overview
32
32
years of professional experience
Work History
Bank Teller
TruBank
Oskaloosa, IA
07.2017 - Current
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Bank Teller
First Citizens Bank
Mason City, IA
11.1996 - 06.2017
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Bookkeeper
Muldoon Body Shop
Mason City, IA
03.1993 - 05.1995
- Maintained and processed invoices, deposits and money logs.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols
- Verified postings to ledgers to confirm accurate entry and account balances
- Organized and carried out proactive month-end, quarterly and year-end processes
Bookkeeper
Tom Hovland Enterprises ( NAPA Autoparts)
Mason City, IA
07.1988 - 01.1993
- Maintained and processed invoices, deposits and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Education
High School Diploma -
Mason City High School
Mason City, IA05.1977
Skills
- Payment Processing
- Customer Service
- Data Entry
- Sorting and Filing
- Discrepancy Resolution
- Customer Service-Oriented
- Attention to Detail
- Check Cashing
- Cashier's Checks
- Bank Deposits
Timeline
Bank Teller
TruBank
07.2017 - Current
Bank Teller
First Citizens Bank
11.1996 - 06.2017
Bookkeeper
Muldoon Body Shop
03.1993 - 05.1995
Bookkeeper
Tom Hovland Enterprises ( NAPA Autoparts)
07.1988 - 01.1993
High School Diploma -
Mason City High School