Carolyn McGladrey
Corona,CA
Summary
Capable Patient Access Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Patient Access Registrar - Emergency Department
Summit Pacific Medical Center
Elma, WA
03.2024 - 07.2024
- Facilitated communication between the Emergency Room staff and the Registration Department when necessary.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Interviewed patients to complete case histories and intake forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Resolved any discrepancies between patient accounts including incorrect charges or coding errors.
- Verified insurance benefits prior to patient admission to ensure coverage for services rendered.
Housing Case Manager
Grays Harbor Housing Authority
Aberdeen, WA
05.2023 - 01.2024
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Remained up-to-date on all relevant policies governing subsidized housing programs.
- Monitored client progress towards established goals and objectives outlined in service plans.
Hotel Night Auditor
Canterbury Inn
Ocean Shores, WA
03.2022 - 05.2023
- Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
- Assisted management in training new staff members on proper procedures related to hotel operations.
- Reviewed log books regularly to identify any discrepancies or issues requiring attention.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
Lead Medical Assistant/Office Coordinator
Dr. Fontanelle - Gilmer
Las Vegas, NV
02.2016 - 02.2020
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
Float Medical Assistant
University of Washington Medical Center
Seattle, WA
08.2012 - 01.2015
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
Medical Assistant/Counselor
Seattle Medical & Wellness Clinic
Seattle, WA
05.2010 - 01.2015
- Collected samples from patients for laboratory testing purposes.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Education
Certificate - Medical Assistant
Eton Technical College
Federal Way, WA08-2001
Skills
- EMR (EpicCare x15 years)
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Medical terminology proficiency
- Registration management
- Registration and Admissions
- Multitasking and Organization
- Regulatory Compliance
- Insurance company knowledgeable
References
References available upon request.
Timeline
Patient Access Registrar - Emergency Department
Summit Pacific Medical Center
03.2024 - 07.2024
Housing Case Manager
Grays Harbor Housing Authority
05.2023 - 01.2024
Hotel Night Auditor
Canterbury Inn
03.2022 - 05.2023
Lead Medical Assistant/Office Coordinator
Dr. Fontanelle - Gilmer
02.2016 - 02.2020
Float Medical Assistant
University of Washington Medical Center
08.2012 - 01.2015
Medical Assistant/Counselor
Seattle Medical & Wellness Clinic
05.2010 - 01.2015
Certificate - Medical Assistant
Eton Technical College
Similar Profiles
Melissa BradshawMelissa Bradshaw
Patient Care Technician,ACU at Summit Pacific Medical CenterPatient Care Technician,ACU at Summit Pacific Medical Center
Beau BoireBeau Boire
Medical Assistant at Summit Pacific Medical CenterMedical Assistant at Summit Pacific Medical Center
MAN WAH MACKIE CHANMAN WAH MACKIE CHAN
Family Medicine Resident at Summit Pacific Medical CenterFamily Medicine Resident at Summit Pacific Medical Center