Carolyn Means
Hattiesburg,MS
Summary
Accomplished Certified Nursing Assistant and Customer Service Representative with a proven track record at Conduent for enhancing customer loyalty through empathetic complaint resolution and exceptional care services. Skilled in Microsoft Excel and effective communication, I excel in high-stress situations, improving satisfaction by adeptly managing disputes and patient needs. Achieved a significant increase in repeat business and patient wellbeing.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Conduent
09.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Maximus
12.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
VXI
09.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Hattiesburg Health And Rehab
01.2020 - 06.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Windham House
12.2015 - 10.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Certificate - Certified Nursing Assistant
Pearl River Community College
Hattiesburg, MS07.2015
Diploma -
Hattiesburg High School
Hattiesburg, MS05.2015
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Documentation
Timeline
Customer Service Representative
Conduent
09.2023 - 10.2023
Customer Service Representative
Maximus
12.2020 - 06.2021
Customer Service Representative
VXI
09.2020 - 03.2021
Certified Nursing Assistant
Hattiesburg Health And Rehab
01.2020 - 06.2020
Certified Nursing Assistant
Windham House
12.2015 - 10.2019
Certificate - Certified Nursing Assistant
Pearl River Community College
Diploma -
Hattiesburg High School
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