Carolyn Mishey
League City,TX
Summary
Results-driven Advanced Medical Support Assistant with 10 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
21
21
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Alexandria
04.2007 - 12.2018
- Maintained strict compliance with HIPAA regulations, ensuring protection of sensitive patient information
- Schedule Consults and Referrals, prepare orders for doctor signatures Review doctor's orders and document patient messages in CPRS Determining health care eligibility for Veteran patients administrative processing of Veteran patients in enrollment, benefits, and registration
- Applying public laws in determining enrollment status, eligibility for hospitalization, outpatient care, dental coverage, prosthetic insurance, travel reimbursement, and other related services
- Obtaining essential information an documentation from Veteran patients for enrollment activities
- Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling
- Facilitating communication between Veterans and other facility consult departments
- Ability to collaborate and communicate(with a wide range of medical clinicians across multiple disciples(i.e
- Medical doctors, nurses, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goa; setting to ensure medical care to patients is met
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers
- This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
- Advanced knowledge of the technical health care process(including, but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it is relates to access to care
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not to limit to appointment cycles, outside patient referral, follow-up care, overbooking, provider availability, etc
- Advanced knowledge of medical terminology doe to the technical nature of language utilized by clinicians and my nursing background(LPN)
- Prepares Veteran patient statistics Providing reception to incoming and outgoing customers and communication
- Utilizes Microsoft Office software, Vista and CPRS to compile data and formulate reports Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times
- Mailed patient appointment letters
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services
- Interviewed patients to verify and update clinical and demographic records
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Oriented and trained new staff on proper procedures and policies.
LPN
Rapides Regional Medical Center
Alexandria
04.1998 - 05.2008
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels
- Administered controlled narcotics, inserted IVs, and performed catheterizations
- Obtained patient vital signs and input/output measurements from inpatients
- Assisted with admissions, appointments, transfers, and discharges
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications
- Adhered to treatment plan instructions when administering medications and treatments to patients
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs
- Cared for wounds, provided treatments, and assisted with procedures
- Reduced medication errors by accurately administering medications and diligently verifying patient information
- Documented accurate and complete patient information to address patient problems and expected outcomes
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion
- Performed routine evaluations of each patient's status, needs, and preferences
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills
- Used aseptic techniques to provide sterilized wound care and dressing applications
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience
- Delivered updates in patient status to charge nurse, recording changes in medical records
- Comforted and counseled patients and families throughout care process
- Increased nursing team cohesiveness through active participation in staff meetings and open communication with colleagues
- Supported delivery of evidence-based interventions by staying current on best practices in field of nursing
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments
- Supported physicians during examinations and scans to assist with diagnostic procedures
- Contributed to continuous quality improvement efforts by identifying areas for potential growth within nursing practice
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments
- Administered medications and injections to patients
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records
- Monitored patient health conditions to report changes to assigned physician
- Reviewed patient history to verify conditions and current medications
- Evaluated patient histories, complaints, and current symptoms
- Responded to patient requests with appropriate clinical and personal assistance
- Delivered emotional support to patients and families during challenging times
- Provided patient education on health care issues and prescribed medications
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding
- Helped patients complete bathing, dressing and eating
- Took samples to complete diagnostic and routine assessment tests
- Coordinated patient transfers to other facilities
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers
- Developed and implemented individualized patient care plans
- Supported diagnoses by taking blood samples from patients for laboratory testing
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
Education
Diploma - Practical Nursing
Central Louisiana Technical Community College - Alexandria
04.1992
Skills
- Patient Communication
- HIPAA Compliance Understanding
- Patient Scheduling
- Medical billing and coding
- Patient scheduling abilities
- Patient appointment management
- Reliable team player
- Electronic Health Records
- Patient Assessments
- Insurance Verification
- Medical terminology knowledge
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
04.2007 - 12.2018
LPN
Rapides Regional Medical Center
04.1998 - 05.2008
Diploma - Practical Nursing
Central Louisiana Technical Community College - Alexandria
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