Carolyn Modrell
Cottage Grove
Summary
Dynamic Patient Access Representative with extensive experience at PeaceHealth, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through exceptional customer service and strong empathy. Adept at maintaining HIPAA compliance while efficiently managing inquiries and scheduling, contributing to streamlined operations in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
PeaceHealth
06.2024 - Current
- Streamlined patient registration and insurance verification processes to enhance operational efficiency.
- Managed resolution of patient inquiries and concerns swiftly, fostering enhanced patient satisfaction.
- Monitored adherence to HIPAA regulations, safeguarding confidentiality of sensitive patient information during all interactions.
- Maintained composure in high-pressure environments while resolving challenging situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Service Representative
PeaceHealth
03.2011 - 06.2024
- Registered patients with accurate demographic and financial information.
- Addressed co-pay and co-insurance details for scheduled appointments and procedures in lab, x-ray, and emergency departments.
- Assisted with timecard management for emergency department and medical floor staff.
- Managed patient inquiries and scheduled appointments efficiently using electronic health record systems.
- Provided front desk support, fostering a welcoming environment for patients and visitors.
Staffing Coordinator
PeaceHealth
01.2023 - 08.2023
- Responsible for sick calls, functions of scheduling and staffing.
- Prepared and maintained monthly schedules.
- Communicated effectively with staff,supervisors and managers.
- Verified accuracy of timesheets with schedules
Education
High School Diploma -
Cottage Grove High School
Cottage Grove, ORSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Phone and email etiquette
- Strong empathy
Timeline
Patient Access Representative
PeaceHealth
06.2024 - Current
Staffing Coordinator
PeaceHealth
01.2023 - 08.2023
Patient Service Representative
PeaceHealth
03.2011 - 06.2024
High School Diploma -
Cottage Grove High School