Summary
Overview
Work History
Education
Timeline
Generic

Carolyn Morata

Las Vegas,NV

Summary

Dispatcher Aviation Administrator with over 15 years of expertise in ground ramp operations and supervision, complemented by a decade of customer service experience. Proven ability to lead diverse teams while maintaining a strong focus on detail, planning, and effective decision-making under pressure. Recognized for reliability and flexibility, contributing to enhanced operational efficiency and customer satisfaction. Career aspirations include further leadership roles to drive team performance and operational excellence.

Overview

6
6
years of professional experience

Work History

Corporate Travel Coordinator

Thrive Aviation
Las Vegas, NV
08.2024 - Current
  • Recorded all aspects of employee business travel, including airline schedules, accommodation bookings, and rental car information.
  • Suggested cost-efficient approaches to senior management for coordinating crew travel.
  • Assisted with onboarding new hires by providing training materials and orientation sessions.
  • Coordinated with other departments such as Flight Operations, Maintenance, and Training to ensure staff availability.

Ramp Agent / Ops Agent

Southwest Airlines
Sacramento, CA
06.2019 - 08.2024
  • Loaded and unloaded aircraft with baggage and cargo.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Operated a variety of motorized vehicles, such as tugs, belt loaders, and pushbacks. safely and efficiently around airport premises.
  • Communicated via headset radio with the ground crew, flight crew, and tow person about ramp operations.
  • Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
  • Performed aircraft walk-arounds to check for any potential safety hazards prior to takeoff.
  • Provided wheelchair assistance for elderly or disabled passengers upon request.
  • Preformed gate announcements, gate changes, announced when the aircraft is in range or on the ground.
  • Ability to keep calm under pressure when announcing canceled flights.
  • In charge of the gate area, and keeping track of scanned boarding passes, ensure that infants have boarding passes that match with their parents. Check UM's flight packet, and walk them to flight attendant A.
  • Ensure LEOs have signed their paperwork, double-check the gate report for corrected boarding times, and check for the number of wheelchairs going on and coming off.
  • Ensure that weight and balance numbers are correct and centered. Ensuring the correct amount of fuel is added.
  • Provide customer service throughout the gate area. Assist with the CSA desk on a full flight by making announcements to check in luggage at the gate.

Education

High School Diploma -

Lincoln High School
San Leandro
06-2004

Some College (No Degree) - Health And Wellness

Chabot College
Hayward, CA

Some College (No Degree) - A&P

Aviation Institute of Maintenance
Las Vegas, NV

Timeline

Corporate Travel Coordinator

Thrive Aviation
08.2024 - Current

Ramp Agent / Ops Agent

Southwest Airlines
06.2019 - 08.2024

High School Diploma -

Lincoln High School

Some College (No Degree) - Health And Wellness

Chabot College

Some College (No Degree) - A&P

Aviation Institute of Maintenance

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Carolyn Morata