Carolyn Oliver-Gold
Elk Grove,California
Summary
Adaptable professional with experience in retail, boutique management, and corporate customer service. I bring strong multitasking skills, verbal and written communication ability and problem-solving talents to support efficient and strong customer service relationships. I also love working in beautiful environments and Barnes and Noble fit that bill!
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Pottery Barn
Roseville, California
11.2011 - Current
- Greet and acknowledge customers as they enter the store.
- Generate sales by providing information and home furnishing guidance.
- Process sales and returns on Pottery Barn point of sale systems.
- Promoted a welcoming environment to ensure an exemplary store experience.
- Answer telephone inquiries from customers and other Pottery Barn stores regarding purchases or other customer service issues.
- Assisted with stocking shelves and organizing merchandise throughout the store.
Customer Service/Operation Manager
Gold Wings Air Freight
New York, New York
1989 - 1999
- Managed corporate customer service department, leading a team of 6 to enhance customer satisfaction.
- Supervised customer relations personnel at 7regional offices around the country.
- Addressed customer service concerns promptly.
- Coordinated daily deliveries and pickups of materials to maintain operational efficiency.
- Routed nationwide air freight shipments to their destinations.
Manager
Wicker Gardens Children
New York, New York
1988 - 1990
- Managed an exclusive children's clothing boutique on the upper East Side of Manhattan.
- Retrained store personnel in sales, customer service, shipping and receiving, and loss prevention to enhance overall customer experience.
- Reduced old inventory and refreshed store visuals to align with current trends and improve customer engagement.
Personnel/Operations Manager
Saks Fifth Avenue
Monterey, California
1978 - 1987
- Oversaw daily operations for General Office, Shipping and Receiving, Loss Prevention, and Alterations Department
- Hired, trained, and scheduled store personnel to ensure optimal staffing levels.
- Installed and implemented the first P>O>S> system for the store, including training store personnel.
- Coordinated relocation of Saks Fifth Ave store from Monterey to Carmel, ensuring seamless transition.
Assistant Manager
Lord Hardwick's Restaurant
Richmond, Va
1974 - 1978
- Oversaw and coordinated activities of 15 employees during shifts, fostering teamwork and efficient service.
- Managed all night shift operations, ensuring smooth workflow and adherence to safety standards.
- Maintained accurate food inventory, supporting quality control and minimizing waste.
- Closed out the restaurant nightly and made the deposits.
Education
Associate of Arts - History
Monterey Peninsula Collage
Monterey, CASkills
- POS system management
- experienced in cash handling
- Sales techniques
- Excellent ability to multi task and to think and act quickly in a fast paced environment
- Superior communications skills in dealing with customers, and co-workers alike
- strong verbal and written skills
- Service oriented
Timeline
Sales Associate
Pottery Barn
11.2011 - Current
Customer Service/Operation Manager
Gold Wings Air Freight
1989 - 1999
Manager
Wicker Gardens Children
1988 - 1990
Personnel/Operations Manager
Saks Fifth Avenue
1978 - 1987
Assistant Manager
Lord Hardwick's Restaurant
1974 - 1978
Associate of Arts - History
Monterey Peninsula Collage