Elisa G. Rodriguez
Pandora
Bell Gardens,CA
Summary
Sales and customer service associate with a background in jewelry sales, banking transactions, and administrative support. Supports customers through product recommendations, styling and sizing help, POS processing, and organized merchandising while keeping service smooth, accurate, and professional.
2
Languages
13
years of professional experience
Work History
Sales Associate
1 Year 8 Months- Advised customers on Pandora jewelry lines and styling options to support informed purchases.
- Guided customers toward charm bracelets and rings that matched personal style needs.
- Delivered professional customer service at point of sale and throughout store visits.
- Supported customers with product selection, sizing, and styling decisions.
- Resolved customer questions, located requested products, and provided clear product recommendations.
- Managed POS and payment transactions with accuracy and efficiency.
- Maintained visual merchandising standards to create organized and appealing jewelry displays.
- Recommended additional items based on customer preferences to enhance overall shopping experience.
- Monitored sales performance to identify trends and adjust product offerings accordingly. metrics to identify marketplace trends and support merchandising decisions.
- Replenished shelves with merchandise to ensure product availability for customers. to support consistent inventory levels.
- Handled returns, exchanges, and refunds in line with company procedures.
Clerical Typist
11 Years 7 Months- Organized and filed records systematically, ensuring easy access and efficient document retrieval.
- Typed correspondence, reports, and forms to facilitate seamless office operations.
- Scheduled appointments and maintained calendars for daily office needs.
- Assisted coworkers with clerical tasks and routine administrative support.
- Answered phones and routed inquiries to proper staff.
- Maintained confidential files following workplace procedures and records standards.
- Provided administrative support to office staff by filing and organizing paperwork.
- Scanned documents into digital format for storage in computer systems.
- Printed hard copies of documents for distribution or archival purposes.
- Updated customer accounts in database system promptly upon receipt of payment.
Banking Customer Service Representative
5 Months- Processed cash deposits, withdrawals, and transfers for bank branch customers.
- Balanced cash drawer and verified daily teller transactions.
- Resolved account inquiries with clear, courteous service, enhancing customer satisfaction.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified customers using account records and government-issued identification.
- Responded and assisted customers with account inquiries and updates.
- Assisted numerous customers during peak hours, maintaining service efficiency and composure. Assisted customers during high volume shifts and remained composed and professional in stressful situations.
- Managed large sums of cash transactions with precision and security. of money with accuracy while maintaining appropriate levels of security.
- Followed bank policies for cash handling, security, and compliance.
- Performed cash handling duties including counting currency, coins and checks.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Referred loan, card, and service requests to bank specialists.
- Identified customer financial needs and offered tailored financial products, supporting informed decision-making.
- Responded and assisted customers with account inquiries and updates.
Sales Associate
5 Months- Developed strong relationships with customers by providing exceptional customer service.
- Built client relationships through attentive sales consultations.
- Engaged customers in conversations and provided advice on fashion trends to strengthen relationships and drive sales.
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
- Presented high-end merchandise with brand-aligned product knowledge.
- Processed sales transactions using point-of-sale systems.
- Greeted and assisted customers to foster positive experiences.
- Collaborated with team members to achieve sales goals.
- Implemented strategies for increasing brand awareness among potential clients.
- Assisted in special projects including promotional events and seasonal campaigns.
- Attended scheduled trainings for product knowledge updates.
- Built relationships with buyers to enhance future purchasing experiences.
- Identified opportunities to enhance operational efficiency in the store environment.
- Rotating from cashwrap to the sales floor to meet any sales goal.
- Performed research to gather insights on industry developments. on current trends in the luxury fashion industry.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education
High School Diploma
Some College (No Degree) - GE Classes
Monterey Park, CA
Skills
Sales expertise
Customer support
Upselling strategies
Product display techniques
Sales support functions
POS system management
Transaction processing methods
Cash handling
Money transfer systems
Microsoft Excel proficiency
Client engagement
Guest relations
Communication skills
Verbal communication
Positive attitude
POS operation knowledge
Languages
English
C2
Proficient
Spanish
C1
Advanced
Timeline
Sales Associate
Pandora
02.2025 - Current
Banking Customer Service Representative
Bank of America
10.2017 - 03.2018
Sales Associate
COACH
04.2017 - 09.2017
Clerical Typist
Advanced Benefit Systems
06.2013 - 01.2025
Bell High School
High School Diploma
East Los Angeles College
Some College (No Degree) from GE Classes