CAROLYN OSBORN
Hemet,CA
Summary
Effective and results-driven Training and Development professional with experience in implementing training and development programs that enhance employee performance, foster growth, and improve organizational success. Expertise in identifying training needs, creating engaging learning environment, and delivering impactful development solutions. Skilled at fostering a culture of continuous learning, improving employee engagement, and aligning training initiatives with company objectives.
Overview
3
3
years of professional experience
Work History
Training and Development Specialist
Stater Bros. Corporate Headquarters
01.2024 - Current
- Partnered with subject matter experts to ensure accuracy and relevance of training content.
- Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
- Delivered engaging presentations and facilitated group discussions for optimal participant involvement.
- Championed a culture of continuous learning within the organization, fostering professional growth among staff members at all levels.
4th Key Manager
Stater Bros
04.2022 - Current
- Trained and supervised new employees to apply best practices in customer service and store operations
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
5th Key Manager
Stater Bros
11.2021 - 08.2022
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
- Assisted with scheduling, interviewing and other administrative tasks to boost the success successful store
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts
Education
Associates Degree - Business Management
Cerritos College
Norwalk, CA12-2024
Skills
- Leadership training
- Problem-solving abilities
- Effective communication
- Public speaking
- Organizational development
- Soft skills training
- Career development
- Coaching and mentoring
Timeline
Training and Development Specialist
Stater Bros. Corporate Headquarters
01.2024 - Current
4th Key Manager
Stater Bros
04.2022 - Current
5th Key Manager
Stater Bros
11.2021 - 08.2022
Associates Degree - Business Management
Cerritos College
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