Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Owens

Jefferson City,MO

Summary

Knowledgeable and Professional Receptionist skilled in Administrative support and customer service. Bringing several years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills Dependable Unemployment Specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Unemployment Specialist

State Of Missouri
Jefferson City, MO
06.2023 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Review unemployment claims to interpret and explain overpayments and collection actions.
  • Answered questions and responded to inquiries to deliver high level of service to claimant.

Central Registration Clerk

Capital Region Medical Center
Jefferson City, MO
09/21/21 - Current
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Pre Registers over the phone for selected scheduled patient groups.
  • Run eligibility on all available insurance plans and reviews patient financial responsibility.
  • Make any demographic/insurance changes that are needed for clinic patients that are assigned to the work queue.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.

Administrative Assistant

Columbia Orthopedic Group
Columbia, MO
11.2014 - 12.2020
  • Coordinated Depositions and Scheduled patient appointments
  • Entered invoice data into company database and updated details
  • Monitoring spreadsheets and updating reports, monthly billing
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files
  • Processing incoming and outgoing checks daily and making bank deposits

Education

High School Diploma -

Jefferson City High School
Jefferson City, MO
05.1982

Skills

  • Cash Deposit Preparation
  • Data Entry documentation
  • Check Processing
  • Timeline Planning and Management
  • Insurance Eligibility
  • Excel Spreadsheets
  • Multi-line phone systems
  • Medical Terminology
  • Self-Starter
  • Microsoft Office

Timeline

Unemployment Specialist

State Of Missouri
06.2023 - Current

Administrative Assistant

Columbia Orthopedic Group
11.2014 - 12.2020

Central Registration Clerk

Capital Region Medical Center
09/21/21 - Current

High School Diploma -

Jefferson City High School

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Carolyn Owens