Carolyn Pinnace
Tampa
Summary
Dynamic customer service representative skilled in relationship building, problem-solving, and enhancing user experiences. Proven ability to exceed performance metrics and develop tailored solutions for customer retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Representative
Victoria's Secret & PINK
Wesley Chapel, FL
10.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual need
- Processed transactions accurately while maintaining a friendly and efficient checkout experience.
- Assisted in training new team members on customer service protocols and sales techniques.
Kelly Education -Substitute Teacher
Teacher
Tampa, FL
08.2023 - 08.2024
- Implemented lesson plans to ensure continuity of education in absence of regular teacher
- Managed classroom behavior and maintained a positive learning environment
- Adapted instructional methods to meet diverse student needs and learning styles
- Collaborated with teachers to support curriculum delivery and student engagement
- Upheld classroom routines to support student environments and maintain consistent schedules.
Tutor
Infinite Edge Learning Center
08.2023 - 10.2023
- Developed customized lesson plans to address individual student needs and learning styles.
- Facilitated one-on-one tutoring sessions, enhancing student understanding of challenging subjects.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
- Collaborated with parents and teachers to ensure cohesive support for each student's educational journey.
- Implemented engaging teaching techniques to promote active participation and foster a love for learning.
- Supported students with helpful study habits and exam strategies.
Case Manager-Elementary Education
Hillsborough County School District
Tampa, FL
01.2023 - 05.2023
- Coordinated individualized education plans for students, ensuring compliance with district policies.
- Conducted assessments to identify student needs and develop tailored support strategies.
- Collaborated with educators and parents to facilitate communication and address concerns effectively.
- Monitored student progress, adjusting interventions to improve outcomes and ensure consistency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Kindergarten Teacher (Temporary-Full Time)
Hillsboro School District
Tampa
07.2022 - 01.2023
- Developed and implemented age-appropriate lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment that encouraged student engagement and participation.
- Assessed individual student progress and adapted instructional strategies to meet diverse learning needs.
- Collaborated with parents and staff to support student development and address concerns effectively.
- Participated in professional development workshops to refine teaching practices and stay updated on educational trends.
- Built positive relationships with students and families for safe, trusted learning support.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
First Grade Teacher (Temporary Full Time)
Hillsborough County School District
Tampa, FL
03.2022 - 06.2022
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment promoting student participation and collaboration.
- Implemented assessment tools to evaluate student progress and adapt instruction accordingly.
- Integrated technology to enhance learning experiences and support diverse learning styles.
- Analyzed student performance data to refine instructional methods and improve academic achievement.
- Differentiated instruction to accommodate diverse learning styles, ensuring all students made progress towards academic goals.
- Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses and in-service trainings.
Full-Time (Temporary) Teacher
Hillsborough County School District
Tampa, FL
08.2021 - 11.2021
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment promoting student participation and collaboration.
- Assessed student performance through various evaluation methods to ensure academic growth.
- Collaborated with colleagues to design interdisciplinary projects enhancing student learning experiences.
- Provided individualized support to students, addressing diverse learning needs effectively.
- Participated in professional development workshops to refine teaching strategies and methodologies.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Cosmetic (Flex)
Macys Department Store
Wesley Chapel, FL
05.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Lancôme Cosmetics
Lancôme-Macy's Wiregrass
Wesley Chapel, FL
11.2017 - 03.2020
- Trained in makeup application and skin care
- Made sales goals by selling Lancome's products
- Adhered to promotions by managing scheduled promotional dates
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Substitute Teacher
Kelly Educational Staffing
Tampa, FL
01.2017 - 10.2017
- Delivered engaging lessons aligned with curriculum standards to diverse student groups.
- Adapted instructional materials and strategies to meet varying student needs and learning styles.
- Managed classroom behavior effectively, fostering a positive and respectful learning environment.
- Collaborated with school staff to support educational initiatives and enhance student learning experiences.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Education
Teacher Certification Program - Education
Hillsborough Community College -EPI
Tampa, FL05-2013
MBA -
University of Phoenix
01-2006
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Pomona, CA01-2001
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Complex Problem-solving
- Upselling and cross selling
- Sales closing
- Customer retention
Certification
Teacher Certifications ( K-5),
ESOL, Reading Endorsement
Languages
English
Interests
- Fashion
- Dance
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy participating in walking/running for overall physical and mental well-being
Timeline
Customer Service and Sales Representative
Victoria's Secret & PINK
10.2023 - Current
Kelly Education -Substitute Teacher
Teacher
08.2023 - 08.2024
Tutor
Infinite Edge Learning Center
08.2023 - 10.2023
Case Manager-Elementary Education
Hillsborough County School District
01.2023 - 05.2023
Kindergarten Teacher (Temporary-Full Time)
Hillsboro School District
07.2022 - 01.2023
First Grade Teacher (Temporary Full Time)
Hillsborough County School District
03.2022 - 06.2022
Full-Time (Temporary) Teacher
Hillsborough County School District
08.2021 - 11.2021
Cosmetic (Flex)
Macys Department Store
05.2021 - 10.2021
Lancôme Cosmetics
Lancôme-Macy's Wiregrass
11.2017 - 03.2020
Substitute Teacher
Kelly Educational Staffing
01.2017 - 10.2017
Teacher Certification Program - Education
Hillsborough Community College -EPI
MBA -
University of Phoenix
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona