CAROLYN REDFORD
JACKSONVILLE
Summary
Dynamic admissions professional with a proven track record at South University, consistently exceeding enrollment targets through consultative sales and relationship building. Expert in CRM management and compliance, I leverage my skills to enhance student engagement and satisfaction, driving successful outcomes in a remote work environment.
Overview
19
19
years of professional experience
Work History
Admissions Representative (Remote)
South University
08.2025 - Current
- Guide prospective students through the enrollment process while ensuring compliance with institutional policies and accreditation standards.
- Build rapport with applicants, assess educational goals, and recommend appropriate academic programs.
- Support students from inquiry through matriculation, including application, financial aid, and registration steps.
- Maintain consistent follow-up to improve enrollment outcomes and student satisfaction.
- Meet or exceed monthly and quarterly enrollment targets using ethical, consultative recruitment practices.
- Collaborate with financial aid, academic advising, and registrar teams to ensure a seamless onboarding experience.
- Maintain accurate records in CRM systems, tracking communications and student progress.
- Provide high-level customer service, resolving concerns promptly and professionally.
- Outstanding Accomplishments - I have met and exceeded every goal since the start of my employment since August 11, 2025 and I am the only employee in my training class to achieve this goal.
Owner & Travel Advisor
YOLO Life Travel
03.2023 - Current
- Manage all aspects of a startup travel business, including strategy, marketing, partnerships, and customer experience.
- Design and promote customized vacation packages, resulting in high client satisfaction and repeat business.
- Leverage digital marketing and web development tools to expand brand reach and client acquisition.
- Serve as a Virgin Voyages First Mate, increasing brand visibility and engagement.
- Build and maintain partnerships with vendors and suppliers to enhance offerings and client value.
- Implemented a streamlined booking system that improved processing speed and client experience.
- Analyze market trends and client feedback to continuously refine offerings.
- Deliver concierge-level service, ensuring seamless, stress-free travel planning.
Associate Producer
BrandStar
05.2016 - 07.2020
- Consistently exceeded revenue targets by securing national brand partnerships.
- Targeted and closed C-level decision-makers for branded TV segments.
- Developed and produced branded content featured on The Balancing Act, Designing Spaces, Access Health, and Military Makeover.
- Segments aired nationally across Lifetime, affiliate networks, digital platforms, and the American Forces Network.
- Originated partnerships with brands such as Star Fine Foods, Dish Network, Allergan, New Day USA, and Veterans of Foreign Wars.
- Outstanding Accomplishments - I had an extremely successful career at Brandstar which included securing a one-year contract with Star Fine Foods. My success subsequently led to two invitations to return to the company.
Sales Representative
Combined Insurance
07.2014 - 04.2016
- Sold supplemental insurance products including accident, life, and critical illness policies.
- Targeted underserved markets needing gap coverage solutions.
- Focused on high-risk verticals including law enforcement, first responders, construction workers, and self-employed professionals.
- Built strong client relationships through consultative selling and needs-based assessments.
Business Account Executive
Comcast Business Services
11.2013 - 10.2014
- Expanded territory revenue through strategic prospecting and account development.
- Delivered customized telecom and internet solutions for business clients.
- Coordinated with IT teams to ensure seamless installations.
- Closed major accounts including Promise Health, Bike America, and CR Chicks substantially contributing to the expansion of the Comcast business base in Boca Raton.
Physicians’ Account Specialist
TMS Healthcare (Xerox Company)
05.2011 - 07.2013
- Implemented video conferencing outreach strategy to expand client base.
- Consistently exceeded call and presentation goals for pharmaceutical brands including Spiriva and Nexium.
- Consistently ranked among a small percentile of top performers for virtual detailing.
- Maintained strong follow-up practices to build provider trust and engagement.
- Outstanding Accomplishments - Consistently ranked among a small percentile of top performers for virtual detailing, the standard by which TMS was being evaluated for success.
Military Alliance Manager
Kaplan Continuing Education
05.2010 - 05.2011
- Developed and executed strategies to grow B2B partnerships. Targets included military bases around the country.
- Created and launched the Department of Defense MyCAA program for military spouses.
- Outstanding Accomplishments - Created a highly successful campaign called the 'Appreciation Series' initiative which created special appreciation events for military spouses, hitting my goals every month and increasing divisional revenue by 14%.
Admissions Advisor
Kaplan Continuing Education
10.2006 - 05.2010
- Advised and enrolled nurses into continuing education programs.
- Programs included Legal Nurse Consulting, Forensic Nursing, Case Management, and Geriatric Care Management.
- Built trust-based relationships and consistently met enrollment goals.
- Outstanding Accomplishments - Selected for Kaplan’s Emerging Manager Program.
- First Admissions Advisor to transition into a B2B role.
- Awarded top sales prize (cruise for two) in first year.
Education
Bachelor of Science - Communication
Florida International University
Miami, FLSkills
- Admissions & Enrollment Advising
- Consultative Sales & Client Engagement
- Relationship building
- CRM Management (Salesforce, Ibis CRM)
- Pipeline & Follow-Up Management
- Objection Handling
- Compliance & Ethical Recruiting
- Remote Work & Time Management
- Microsoft Office Suite
Hobbies and Interests
Travel photography
References
- Lisa Osborne, K12 Coalition, lisoswald@gmail.com, 9546636115
- Don Sabol, Comcast Business Services, Donsabol@gmail.com, 5617040434
Timeline
Admissions Representative (Remote)
South University
08.2025 - Current
Owner & Travel Advisor
YOLO Life Travel
03.2023 - Current
Associate Producer
BrandStar
05.2016 - 07.2020
Sales Representative
Combined Insurance
07.2014 - 04.2016
Business Account Executive
Comcast Business Services
11.2013 - 10.2014
Physicians’ Account Specialist
TMS Healthcare (Xerox Company)
05.2011 - 07.2013
Military Alliance Manager
Kaplan Continuing Education
05.2010 - 05.2011
Admissions Advisor
Kaplan Continuing Education
10.2006 - 05.2010
Bachelor of Science - Communication
Florida International University