Proactive professional with demonstrated ability to learn rapidly and adapt to changing environments. Exhibits strong work ethic and effective communication skills. Committed to supporting organizational objectives through teamwork and dedication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admissions Representative
Lincoln Technical Institute
08.2025 - Current
Developed and executed targeted marketing strategies to broaden outreach to diverse student demographics.
Streamlined student enrollment procedures, ensuring accurate application documentation and operational efficiency.
Coordinated 16 weekly appointments with students to discuss education plans and provide personalized guidance.
Collaborated with academic advisors to ensure seamless transition for incoming students.
Delivered engaging campus tours to inform prospective students about available programs.
Vice President - Private Client Manager
Citizens Bank
01.2023 - 08.2025
Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Delivered strong results in new account acquisition through strategic prospecting and networking efforts.
Strengthened customer relationships by providing attentive service and resolving inquiries promptly.
Cultivated relationships with key stakeholders, including customers, vendors, regulators, and community leaders, to foster collaboration and support long-term success.
Led initiatives to enhance operational efficiency across banking services, improving service delivery and client satisfaction.
Streamlined operations, implementing efficient processes to improve overall productivity and performance.
Human Capital Management Consultant
Paychex
04.2020 - 01.2023
Optimized organizational structure by conducting thorough workforce planning and analysis.
Partnered with Human Resources to administer benefit programs, ensuring compliance and employee satisfaction with retirement plans and health insurance contributions.
Collaborated with managers to identify and resolve employee relations issues, fostering a positive workplace environment.
Streamlined payroll processes through efficient data entry and verification methods, enhancing accuracy and reliability.
Reduced errors in payroll processing through meticulous attention to detail and thorough auditing procedures.
Family Selection Coordinator
Chatham Habitat for Humanity
11.2018 - 04.2020
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Gathered and organized materials to enhance operational efficiency.
Input data, generated reports, and produced tracking documents to streamline data management processes.
Organized meetings for executives, coordinating conference room availability to facilitate effective collaboration.
Education
MBA - Business Administration And Management
Liberty University
Lynchburg, VA
Bachelor of Arts - Biblical Studies
Northpoint Bible College
Haverhill, MA
Bachelor of Science - Psychology
University of Massachusetts - Lowell
Lowell, MA
Skills
Admissions and enrollment services
Client assistance and support
Data entry and tracking
MS Office proficiency
Time management
Customer relationship management
Social media outreach
Institutional branding
Critical thinking
Relationship building
Effective communication
Accomplishments
Awarded "3rd Best Banker in the Region" In First year with Citizens Bank in 2024