Rob Walker
Phoenix,Arizona
Summary
Experienced professional with over 10 years in sales and customer service, specializing in enrollment strategies and
client relationship management. Proven track record in managing multiple tasks efficiently in fast-paced settings.
Exceptional communication and interpersonal skills, with a strong ability to support and guide students through
educational processes.
Overview
18
18
years of professional experience
Work History
Admissions Representative
South University
Savannah, GA
08.2024 - 01.2026
- Converted leads to enrollments, achieving a high conversion rate.
- Managed inquiries from prospective students via phone, email, text, and social media, ensuring timely responses.
- Assisted prospective students with admissions applications and enrollment procedures.
- Provided support to students throughout admission cycles and onboarding processes, facilitating a smooth transition.
Enrollment Specialist
Walden University / Adtalem Global Education
Columbia , MD
02.2008 - 01.2024
- Converted prospective student leads into enrollments, maintaining a high conversion rate.
- Managed inquiries from potential students, ensuring swift and effective communication
- Guided students through admissions applications and enrollment procedures.
- Collaborated with financial aid and admissions to enhance application processing.
- Surpassed quarterly prospecting goals, contributing to revenue growth and student retention.
- Prospected for new students through networking (lead base, referrals).
- Trained new specialists on company protocols, contributing to team excellence.
- Acted as an international specialist for Spanish-speaking students, handling incoming calls.
- Achieved company and manager choice awards for sales and team excellence.
Education
Master of Science - Communication
Walden University
Minneapolis, MN10-2021
Bachelor of Science - Business Communication
Walden University
Minneapolis, MN10-2019
Skills
- Enrollment strategies
- Client relationship management
- Product knowledge
- Data analysis
- Digital communication
- Strong organization and time management skills
- Customer service and detail-oriented
- Enrollment Management
- Student Support Services
- Cross-Department Collaboration
- CRM Software Proficiency
- Interpersonal relations
- Proficient in Microsoft Office Suite, Creatio, Avaya, Salesforce, and Banner
LANGUAGES
- Languages (English - Native) (Spanish - Proficient)
Activities
- Board of Directors / Hamilton Park Division PMG Services
- Member and actor of The Southwest Shakespeare Company Arizona
- Singer-song writer for Walkerson Music
Timeline
Admissions Representative
South University
08.2024 - 01.2026
Enrollment Specialist
Walden University / Adtalem Global Education
02.2008 - 01.2024
Master of Science - Communication
Walden University
Bachelor of Science - Business Communication
Walden University