Carolyn Rembert
Covington,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable Operating Partner with over twenty years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
28
28
years of professional experience
Work History
Operating Manager
California Pizza Kitchen
Norcross, GA
02.2019 - Current
- Developed and maintained relationships with vendors, suppliers, customers, and other stakeholders.
- Identified areas of improvement in processes and procedures, and implemented strategies for increased productivity.
- Monitored daily operational activities to ensure efficient and effective performance.
- Managed staff scheduling to ensure adequate coverage at all times.
- Drafted reports outlining operational performance metrics such as sales figures, cost savings, efficiency improvements.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service.
- Collaborated with senior management on strategic initiatives to achieve organizational goals.
- Established key performance indicators for each department to measure effectiveness of operations.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Managed a team of subordinate managers responsible for their own departments' operations.
District Operations Manager
Chronic Tacos
Alpharetta, GA
08.2016 - 02.2019
- Developed and implemented operational policies and procedures to ensure efficient district operations.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
General Manager
Taco Mac Restaurant
Decatur, GA
11.2014 - 08.2016
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels. ( Created OSAT)
District Manager
Breaking Bread Catering & Deli
Riverdale, GA
02.2013 - 11.2014
- Analyzed data from operations systems to identify trends or issues that could affect profitability or efficiency.
- Drafted reports outlining operational performance metrics such as sales figures, cost savings, efficiency improvements.
- Oversaw seven stores and had 300 plus managers and employees that reported to me.
- Trained other district leaders
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
General Manager
Cracker Barrel Country Store
Norcross, GA
11.2000 - 02.2013
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained for the company at an higher level General Managers, District Managers and Vice Presidents
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
District Operations Manager
CVS Specialty Pharmacy
Atlanta, GA
08.1995 - 11.2006
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Developed and implemented operational policies and procedures to ensure efficient district operations.
- Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
Education
Bachelor of Science - Business Administration And Management
University of South Alabama
Mobile05.1992
Bachelor of Science - Business And Managerial Economics
Colorado Technical University
Colorado Springs, COSkills
- Financial Oversight
- Cost Control
- KPI Tracking
- Schedule Management
- Market and Competitor Research
- Budget Control
- Client Account Management
- Purchasing and Planning
- Recruitment
- Business Marketing
- Records Organization and Management
- Special Promotions Planning
- Human Resources
- Product Development/Catering
Timeline
Operating Manager
California Pizza Kitchen
02.2019 - Current
District Operations Manager
Chronic Tacos
08.2016 - 02.2019
General Manager
Taco Mac Restaurant
11.2014 - 08.2016
District Manager
Breaking Bread Catering & Deli
02.2013 - 11.2014
General Manager
Cracker Barrel Country Store
11.2000 - 02.2013
District Operations Manager
CVS Specialty Pharmacy
08.1995 - 11.2006
Bachelor of Science - Business Administration And Management
University of South Alabama
Bachelor of Science - Business And Managerial Economics
Colorado Technical University