Carolyn Richardson
Vicksburg,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Kervy's Bakery
115 W Prairie Street Vicksburg MI 49097
05.2019 - 11.2021
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted audit inspections and independent checks to verify parts and materials.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Bakery Clerk
Family Fare Supermarket
Vicksburg, MI
06.2011 - 02.2019
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Manager
Speedway Gas Station
Portage MI
04.1999 - 02.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Onboarded new employees with training and new hire documentation
Education
High School Diploma -
Ross Beatty High School
Cassopolis, MI06.1998
Skills
- Marketing Campaign Development
- Contract Negotiation
- Operations Management
- Sales Tactics
- Financial Reporting
- Contract Management
- Inventory Control
- Personnel Management
- Small Business Operations
- Employee Training
- Staff Management
- Customer Service
- Quality Assurance
- Financial Management
- Purchasing and Planning
- Professional Networking
- Sales Planning
- Start-Up Operations
- Attention to Detail
- Cost Control and Budgeting
- Task Delegation
- Customer Relations
- Staffing Oversight
- Bookkeeping
- Vendor Relationship Management
- Staff Hiring
- Budget Control
- Accounting Management
Certification
Serv Safe Certified and Allergen Certified in all 50 states for 10 years currently
Additional Information
Although I am not fluent in Spanish, I am currently continuing my studies.
Timeline
Business Owner/Operator
Kervy's Bakery
05.2019 - 11.2021
Bakery Clerk
Family Fare Supermarket
06.2011 - 02.2019
Manager
Speedway Gas Station
04.1999 - 02.2005
High School Diploma -
Ross Beatty High School