CAROLYN SAINT
Huntsville
Summary
Dynamic Guest Service Representative with proven skills in customer relationship management and conflict resolution. Committed to fostering a welcoming environment and ensuring high guest satisfaction through effective communication and collaboration.
Overview
26
26
years of professional experience
Work History
Guest Service Representative
Randstad with VBC
Huntsville
06.2023 - Current
- Assisted customers with inquiries and direction for event seating.
- Collaborated with team members to improve service delivery standards.
- Engaged with guests to foster a welcoming environment and experience.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled customer complaints professionally and efficiently.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
Customer Service Staff Member
Tates Farm
Huntsville
09.2023 - 10.2024
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Managed inventory levels and restocked products to maintain availability.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with team members to enhance store operations and service quality.
- Maintained cleanliness of work areas and organized merchandise displays effectively.
RN, Medical-Surgical
Crestwood Medical Center
Huntsville
11.2004 - 03.2020
- Administered medications and treatments per physician's orders.
- Monitored patient vital signs and reported changes to the healthcare team.
- Educated patients and families on health management and care plans.
- Managed patient records using electronic health record systems efficiently.
- Trained new nursing staff on protocols and best practices in clinical settings.
- Ensured compliance with hospital policies and safety regulations consistently.
- Provided emotional support to patients and families during challenging times.
- Performed numerous diagnostic tests such as EKGs, blood draws, and catheterizations, according to established standards of practice.
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
RN, Medical-Surgical
Marshall Medical North
Guntersville
07.2002 - 11.2004
- Provided patient care in medical-surgical unit with diverse diagnoses.
- Administered medications and monitored patient responses continuously.
- Collaborated with multidisciplinary teams to develop care plans.
- Assisted in wound care and dressing changes as needed.
- Documented patient progress and vital signs accurately in EMR systems.
- Participated in quality improvement initiatives to enhance patient safety.
- Responded quickly and effectively to life-saving situations using nursing standards and protocols for treatment.
- Mentored new nursing staff on protocols and best practices.
- Administered prescribed medications and treatments in accordance with approved nursing techniques.
- Evaluated effectiveness of interventions and modified as needed according to evidence-based practice guidelines.
- Educated patients and families on post-discharge instructions.
- Counseled patients regarding health maintenance, lifestyle modifications, nutrition, and self-care skills related to their diagnosis.
- Ensured compliance with all regulatory agency policies governing safe delivery of healthcare services.
RN Cardiac & Medical Surgical
Huntsville Hospital
Huntsville
05.2000 - 07.2002
- Provided comprehensive patient care in fast-paced hospital environment.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Administered medications and monitored patient responses effectively.
- Assessed patient conditions and documented findings accurately in electronic records.
- Managed emergency situations with quick decision-making and effective interventions.
- Ensured compliance with safety standards and hospital policies consistently.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Education
Associate of Science - Registered Nursing
Calhoun Community College
Tanner, AL05-2001
Skills
- Event coordination
- Customer relationship management
- Conflict resolution
- Team collaboration
- Service improvement
- Product expertise
Affiliations
volunteer Broadway Theatre League Guest Services part-time
Timeline
Customer Service Staff Member
Tates Farm
09.2023 - 10.2024
Guest Service Representative
Randstad with VBC
06.2023 - Current
RN, Medical-Surgical
Crestwood Medical Center
11.2004 - 03.2020
RN, Medical-Surgical
Marshall Medical North
07.2002 - 11.2004
RN Cardiac & Medical Surgical
Huntsville Hospital
05.2000 - 07.2002
Associate of Science - Registered Nursing
Calhoun Community College