Carolyn Stern
Tempe,AZ
Summary
Dynamic sales and customer service professional with a proven track record at Consumer Cellular, excelling in relationship building and problem-solving. Consistently achieved sales targets by leveraging strong product knowledge and effective communication skills. Recognized for enhancing customer loyalty through strategic retention initiatives at Norton Lifelock, demonstrating reliability and teamwork.
Overview
10
10
years of professional experience
Work History
Sales Associate/customer Service
Consumer Cellular
Tempe, AZ
05.2022 - Current
- Assisted customers in selecting products to meet their needs.
- Maintained knowledge of current promotions and sales to enhance customer experience.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Retention Specialist/customer Service
Norton Lifelock
Tempe, AZ
01.2016 - 05.2022
- Analyzed customer feedback to identify areas for service improvement
- Implemented retention strategies to enhance customer loyalty
- Assisted in developing targeted communication campaigns for at-risk customers
- Collaborated with cross-functional teams to address customer concerns effectively
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ05.2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Relationship building
Timeline
Sales Associate/customer Service
Consumer Cellular
05.2022 - Current
Retention Specialist/customer Service
Norton Lifelock
01.2016 - 05.2022
Bachelor of Science - Psychology
University of Phoenix