Carolyn Swillum
Jefferson City,MO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Server
Domenicos Italian Resturant
Jefferson City, MO
06.2021 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Police Department Internship
Jefferson City Police Department
Jefferson City , MO
01.2024 - 05.2024
- Reviewed files, records and other documents to obtain information or respond to requests.
- Learned policies and procedures within the police department.
- Worked in each department to obtain a better understanding of police work.
Floral Designer
River City Florist
Jefferson City, MO
05.2021 - 04.2022
- Assisted customers with floral selection, design and arrangements.
- Created custom bouquets using a variety of fresh flowers and foliage.
- Organized flower inventory to ensure availability for customer orders.
- Maintained proper storage conditions for all flowers in the shop.
- Provided guidance on care and maintenance of freshly cut flowers.
- Advised customers on color combinations, flower types, and other design elements for their order.
- Created unique designs for special occasions such as weddings, birthdays, funerals.
- Ensured that all products were properly priced before being displayed in the shop.
- Conducted regular quality checks on incoming shipments of fresh flowers.
- Inspected each finished arrangement prior to packaging and delivery.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Dental Assistant
Missouri Dental Specialist
Jefferson City, MO
02.2020 - 05.2021
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Server
Ecco lounge
Jefferson City , MO
08.2014 - 01.2020
- Greeted guests and provided menus.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Head Cashier
Mcdonalds, PDI FOODS
California, MO
09.2012 - 09.2014
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Processed payments promptly for customers to exceed productivity standards.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
California High School
California, MO05-2015
Some College (No Degree) -
Lincoln University
Jefferson City, MOSkills
- Food Running
- Safe Food Handling
- Team member support
- Point of Sale (POS) system operations
- Dining customer service
- Wine pairing knowledge
- Positive and professional
Timeline
Police Department Internship
Jefferson City Police Department
01.2024 - 05.2024
Server
Domenicos Italian Resturant
06.2021 - Current
Floral Designer
River City Florist
05.2021 - 04.2022
Dental Assistant
Missouri Dental Specialist
02.2020 - 05.2021
Server
Ecco lounge
08.2014 - 01.2020
Head Cashier
Mcdonalds, PDI FOODS
09.2012 - 09.2014
High School Diploma -
California High School
Some College (No Degree) -
Lincoln University