Carolyn E. Taylor
Dayton
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
28
28
years of professional experience
Work History
Ccs representative and chat
Victoria secret
Dayton
08.2019 - Current
- Assisted customers in finding products and providing style recommendations.
- Managed customer accounts and resolved customer needs providing exceptional care, empathy and positive resolutions.
- Worked as a Tier 2 employee helping new hires train into their respective positions successfully and with ease contributing to the success of the team.
- Utilized microsoft applications to streamline processes as well as Saleforce, active Omni and other software programs.
- Have worked in email positions and taken supervisor calls for new team members.
deli, cashier
Walmart
Morraine
05.2015 - 11.2017
- Find and resolve any customer needs, or issues
- Handle cash
- Help customers with paying bills
- Run groceries
deli, cashier
Walmart
Casper
05.2015 - 11.2017
- Find and resolve any customer needs, or issues
- Handle cash
- Help customers with paying bills
- Run groceries
Commercial Modeling
Rainbow Modeling
Manila
12.2013 - 01.2015
- Paid per job not an hourly wage
- Acting
Inbound call center
M&T Bank
Cumberland
01.2000 - 01.2001
Teller
Bank One
Columbus
01.1998 - 01.1999
- Full and complete training received at the Bank One training center.
Call center cold calling and outbound
West Virginia Call Center
01.1998 - 12.1998
Education
High school Diploma or Equivalent -
Natrona County High
Casper, WyomingSkills
- People skills
- Problem solving skills
- Computer skills
- Hard working
- Adaptability
- Flexibility
- Call center skills
- Banking skills
- Money skills
Hobbies And Talents
- Writing a novel
- Have written children's stories
- Painting
- Drawing
- Studying history
- Counseling others in need
Timeline
Ccs representative and chat
Victoria secret
08.2019 - Current
deli, cashier
Walmart
05.2015 - 11.2017
deli, cashier
Walmart
05.2015 - 11.2017
Commercial Modeling
Rainbow Modeling
12.2013 - 01.2015
Inbound call center
M&T Bank
01.2000 - 01.2001
Teller
Bank One
01.1998 - 01.1999
Call center cold calling and outbound
West Virginia Call Center
01.1998 - 12.1998
High school Diploma or Equivalent -
Natrona County High