Carolyn A Trammer
Autaugaville,AL
Summary
To obtain a position in which I experience, education, and skills may be maximized as a contribution to the organization's success.
Experienced Office Clerk with excellent administrative and customer service skills. Exceptional organization and communication skills. Ability to multitask with strong sense of details. Extensive knowledge with operation of office machinery. Competent in Windows Application. Positive attitude and self-motivated with the ability to work independently and as well with others.
Overview
38
38
years of professional experience
Work History
Program Specialist
Allegis Global Solutions
01.2021 - 03.2023
- As Program Specialist, worked as a point of contact or Delegate in Fieldglass for Sponsoring manager
- Gathered information from resumes or Fieldglass requestor INFORMATION document prepared by sponsoring manager to create requisitions request that is than reviewed by a Labor desk and sent out to approved suppliers to competitively bid, screen and shortlist
- Sponsoring Manager will than review resumes, setup interviews and make selection for hire.
- As Program Specialist continued to monitor order until all approvals are completed and activated so agency contractor can start work
- Extended/Amended Fieldglass Assignment orders at na request of a Sponsoring Manger using information provided via RRT or attached Word doc
- Processed Fieldglass Assignment request for off boarding of agency contractors at request of Sponsoring Manager
- Requested Non-Employee accounts for subcontractors/labor on behalf of Sponsoring manager through Beeline and associated services ticket
- Created non-labor-Procurement request in SharePoint on behalf of account/requesting manager for quoting or purchase (i.e
- Hardware, software, maintenance and renewals/extensions).
Delivery Operations-CCOW Team
DXC
09.2016 - 04.2019
- Resource Managers monitored order until all approvals have been completed and activated so agency contractor can start work
- Extended/Amended Beeline Assignment orders at the request of the Sponsoring Manger using the information provided via RRT or attached Word doc.
FSD Human Resources Coordinator
Hewlett Packard
08.2010 - 03.2017
- Coordinated all resource transactions within Time Tracker, SmartLabor, and the Leveraged Help Desk Access Data Base
- Ensured personnel time is accounted for, reviewed and reported accurately in all required tools and approved timely
- Initiated resource requests in SmartLabor; coordinated and reviewed resumes; interfaced with management to complete hiring transactions
- Coordinated security clearances and security documentation for all FSD personnel to include released personnel
- Fulfilled reporting requirements to all levels of HP management and the GSA IAE customer
- Supported new hire set-up within the contact center environment
- Served as liaison between the agency contractors, the agencies, and the FSD for all agency personnel issues.
Tier 2 Help Desk Agent
Hewlett Packard
07.2010 - 03.2017
- Provided technical support to Federal agencies and their customers for navigation and knowledge of web-based Federal computer applications
- Utilized multiple call center support applications to efficiently resolve customer issues
- Diagnosed and resolved customer inquiries through effective troubleshooting techniques
- Expedited and facilitated the escalation of customer issues that went beyond Tier 2 capabilities.
Tier 2 Help Desk Agent
Focus Technology (Hewlett Packard)
05.2008 - 07.2010
- Provided technical support to Federal agencies and their customers for navigation and knowledge of web-based Federal computer applications
- Utilized multiple call center support applications to efficiently resolve customer issues
- Diagnosed and resolved customer inquiries through effective troubleshooting techniques
- Expedited and facilitated the escalation of customer issues that went beyond Tier 2 capabilities.
Customer Service Representative
Focus Technology (Electronic Data Systems)
04.2008 - 05.2009
- Provided quality customer service for a high volume inbound/outbound call center
- Responded to customer calls and inquiries regarding veteran benefits via phone, email, mail, and internet
- Accurately and efficiently input customer data into software application
- Completed ongoing training for continuous knowledge of new implementations and policy and procedure changes
- Managed multiple priorities and maintained effective results in a quota driven environment.
Sales/Mail Clerk
Colonial Mortgage Company
03.2000 - 10.2007
- Assisted customers and their inquiries via phone
- Produced monthly acquisition and sales reports
- Maintained customer files and disbursed the information to mortgage companies
- Utilized computer programs such as As/400, Lotus 1-2-3, Microsoft Word, and Excel.
Resource Managers
Perspecta
04.2019 - 12.2000
- As Resource Managers for Defense, worked as the point of contact or Delegate in Beeline for the Sponsoring manager
- Gathered information from RRT or BEELINE REQUEST FOR INFORMATION document prepared by Sponsoring manager to create Beeline request that is than reviewed by the Labor desk and sent out to approved suppliers to competitively bid, screen and shortlist
- The Sponsoring Manager will than review resumes, setup interviews and make selection for hire
- As Resource Managers continued to monitor order until all approvals are completed and activated so agency contractor can start work
- Extended/Amended Beeline Assignment orders at the request of the Sponsoring Manger using the information provided via RRT or attached Word doc
- Processed Beeline Assignment request for off boarding of agency contractors at the request of Sponsoring Manager
- Requested Non-Employee accounts for subcontractors/labor on behalf of Sponsoring manager through Beeline and associated services ticket
- Created non-labor-Procurement request in SharePoint on behalf of account/requesting manager for quoting or purchase (i.e
- Hardware, software, maintenance and renewals/extensions).
Payoff Clerk
Colonial Mortgage Company
12.1999 - 03.2000
- Assisted Colonial Bank branches and customers with payoff quotes and inquiries
- Prepared the documents and files required for payoffs.
Purchase Servicing Clerk
Colonial Mortgage Company
02.1996 - 12.1999
- Responsible for change of title on all files transferred from other mortgage companies
- Assisted Manager with preparing sales contracts.
Record Management
ABC Printing Company
04.1994 - 02.1996
- Responsible for original document tracking
- Maintained all customer credit files.
Office Manager
ABC Printing Company
11.1992 - 04.1994
- Promoted to managing all clerical duties and most accounting functions which included customer service and credit reports
- Created employee work schedules
- Made bank deposits and performed light payroll duties
- Supervised 2 clerical employees.
Word Processor/Clerk II
ABC Printing Company
11.1992 - 04.1994
- Promoted to handle all computerized jobs related to souvenir journals, newsletters, business cards, programs, and flyers with use of Microsoft Word, Mac Write, and Page Maker 2.0, 3.0, 4.0 and Proofreading
- Maintained General Ledger accounts
- Performed routine clerical duties.
Secretary
ABC Printing Company
03.1985 - 11.1992
- Monitored staff timecards
- Assisted customers with prices and purchase order requests
- Performed general account receivables and payables duties
- Implemented a system of invoice billings and returns
- Performed telemarketing and proofreading duties
- Assisted customer and staff inquiries via telephone.
Education
Associate Degree in Accounting - Business Administration
Trenholm State Technical College
Montgomery, AL05.1984
Skills
- Group and individual instruction
- Skill Building
- Performance Assessments
- Skill Development
References
EXCELLENT REFERENCES AVAILABLE UPON REQUEST
Timeline
Program Specialist
Allegis Global Solutions
01.2021 - 03.2023
Resource Managers
Perspecta
04.2019 - 12.2000
Delivery Operations-CCOW Team
DXC
09.2016 - 04.2019
FSD Human Resources Coordinator
Hewlett Packard
08.2010 - 03.2017
Tier 2 Help Desk Agent
Hewlett Packard
07.2010 - 03.2017
Tier 2 Help Desk Agent
Focus Technology (Hewlett Packard)
05.2008 - 07.2010
Customer Service Representative
Focus Technology (Electronic Data Systems)
04.2008 - 05.2009
Sales/Mail Clerk
Colonial Mortgage Company
03.2000 - 10.2007
Payoff Clerk
Colonial Mortgage Company
12.1999 - 03.2000
Purchase Servicing Clerk
Colonial Mortgage Company
02.1996 - 12.1999
Record Management
ABC Printing Company
04.1994 - 02.1996
Office Manager
ABC Printing Company
11.1992 - 04.1994
Word Processor/Clerk II
ABC Printing Company
11.1992 - 04.1994
Secretary
ABC Printing Company
03.1985 - 11.1992
Associate Degree in Accounting - Business Administration
Trenholm State Technical College
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