Carolyn White
Tipton,IN
Summary
Proven ability to excel in fast-paced environments while adapting to sudden changes. Recognized for maintaining high standards of work quality and efficiency under pressure.
Overview
25
25
years of professional experience
Work History
Pfeifer Internal Medicine
Diane Pfeifer MD
KOKOMO, IN
10.2002 - 06.2025
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with provider.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate paper files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered phones promptly and directed calls appropriately.
- Ordered office supplies as needed to maintain inventory levels.
- Performed data entry tasks related to billing and collections procedures.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed patient payments and identification and insurance cards.
- Carried out daily tasks by professionally communicating with physicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Straightened up waiting room to maintain neat and organized space.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Conducted patient intake interviews to collect medical information and insurance details.
- Photocopied insurance cards, documented for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Completed relevant insurance and other claim forms.
- Compiled and coded patient information or data in appropriate computer system.
Customer Service Representative
Lincare
Kokomo, IN
10.2000 - 03.2002
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Southwestern Michigan College
Dowagiac, MI06-1986
Skills
- Patient scheduling
- Insurance verification
- Data entry
- HIPAA compliance
- Customer service
- Appointment coordination
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Teamwork and collaboration
- Multitasking Abilities
- Planning
- Good Telephone Etiquette
- Dependable and responsible
- Problem resolution
- Friendly, positive attitude
References
References available upon request.
Timeline
Pfeifer Internal Medicine
Diane Pfeifer MD
10.2002 - 06.2025
Customer Service Representative
Lincare
10.2000 - 03.2002
High School Diploma -
Southwestern Michigan College