Carolyna Emestica
Strategic Senior Permit Technician skilled in municipal permitting and workflow coordination, focused on improving operational efficiency and public safety as a Permit Technician for the Fire Department. Expertise includes staff training, developing standard operating procedures, and implementing permitting software for streamlined processes and compliance. Committed to exceptional customer service, enhancing relationships with stakeholders and the community while maintaining accurate records to support effective operations.
Work History
SENIOR PERMIT TECHNICIAN
9 Years 9 Months- Review permit applications and supporting documents for completeness, accuracy, and compliance with municipal requirements before routing them for departmental review.
- Maintained department continuity during staffing shortages by coordinating workflows and supporting team members to ensure seamless customer service.
- Coordinate Certificate of Occupancy issuance on residential and commercial projects.
- Served as part of the core team for the Tyler Civic Access software implementation, which launched in October 2023, supporting workflow transition, staff readiness, and process improvements.
- Created SOPs to standardize permitting processes, enhance documentation accuracy, and streamline department workflows.
- Managed City events permitting by coordinating departmental reviews, ensuring required documentation, facilitating stakeholder communication, and securing timely approvals.
- Serve as BOIA Secretary, coordinating meetings for Building & Planning department.
- Experienced in processing Business tax receipts.
Education
ASSOCIATE DEGREE - Business & Restaurant Management
Skills
Certification
Actively the Secretary for the Building Officials and Inspectors Association of Volusia & Flagler counties(BOIA), member of the Florida Association of Business Tax Officials (FABTO), Notary Public, member of Construction Licensing of Officials Association of Florida, Inc. (CLOAF)