Carolyn C. Cunningham
Pharmacy Technician
Washington,DC
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
PHARMACY TECHNICIAN
CVS Pharmacy
04.2009 - Current
- Greet all pharmacy and front store customers in a courteous and professional manner assisting with any questions and/or concerns
- Process prescriptions including translations of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials/bottles, and labeling prescriptions
- Resolve third-party rejections and complete any manual claim forms while maintaining customer/patient confidentiality according to HIPPA and company standards
- Ensure quality assurance is maintained by adhering to pharmacy workflow, utilizing appropriate reports to maintain replenishment of in-stock drugs, and keeping pharmacy clean, professional, and organized
- Achievement
- Assigned to visit “challenge” store locations to observe the workflow of the pharmacist and pharmacy technicians, identify and evaluate areas of improvement needed to reestablish effective workflow, and provide extra training to new employees that are hired to high volume stores.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
VOLUNTEER
Deanwood Care Center
10.2007 - 11.2008
- Created monthly calendar and established resident activities based on residents’ feedback
- Assisted nursing home staff with residents’ daily needs including feeding, personal grooming, and all other requests made by residents while adhering to all company policies and standards of care.
DIETARY AIDE, Grant Park Care Center
07.2006 - 09.2007
- Prepped and prepared salads, fruits, and cakes needed based on the menu for the day
- Assembled trays for breakfast, lunch, and dinner according to residents’ nutrition diet
- Cleaned and sanitized serving areas, tray line, and beverage machines; washed pots and pans, and worked in the dish room breaking down trucks, racking and rinsing dishes, and sent dishes through wash machine
- Cleaned and prepared cooking/serving stations for next shift
Education
High School Diploma -
Montgomery College
Rockville, MDSkills
Drug storage procedures
Manual and automated medication dispensing
Medicare and Medicaid process
Pharmaceutical sales and services
Drug inventory management
Updating medication histories
Processing payments
Confidentiality and HIPAA
Assisting pharmacists
Receiving incoming supplies
FDA Drug Safety Guidelines
Pharmacy and customer records management
HIPAA
Drug safety
Staff Development
Patient confidentiality
Typing medication labels
Medication dispensing
Medication Therapy Management
Team collaboration
Answering customer questions
Interpreting orders
Secure storage of medications
Accomplishments
- Trained over 15 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Processed and filled over 300 prescriptions per day.
Timeline
PHARMACY TECHNICIAN
CVS Pharmacy
04.2009 - Current
VOLUNTEER
Deanwood Care Center
10.2007 - 11.2008
DIETARY AIDE, Grant Park Care Center
07.2006 - 09.2007
High School Diploma -
Montgomery College