Carolyn C. Cunningham

PHARMACY TECHNICIAN

CVS Pharmacy

04.2009 - Current

Greet all pharmacy and front store customers in a courteous and professional manner assisting with any questions and/or concerns
Process prescriptions including translations of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials/bottles, and labeling prescriptions
Resolve third-party rejections and complete any manual claim forms while maintaining customer/patient confidentiality according to HIPPA and company standards
Ensure quality assurance is maintained by adhering to pharmacy workflow, utilizing appropriate reports to maintain replenishment of in-stock drugs, and keeping pharmacy clean, professional, and organized
Achievement
Assigned to visit “challenge” store locations to observe the workflow of the pharmacist and pharmacy technicians, identify and evaluate areas of improvement needed to reestablish effective workflow, and provide extra training to new employees that are hired to high volume stores.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Counted, measured and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Entered and processed patients' prescriptions into internal system.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Counted, measured, and compounded medications following standard procedures.
Stocked, labeled, and inventoried medication to keep accurate records.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Resolved third-party billing, computer system and customer service issues.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Set up and modified patient profiles to include current medications and insurance details.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.