CAROLYNE CACHAY
Grapevine
Summary
Knowledgeable with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Rooms Operations Manager
Gaylord Texan Resort and Convention Center
Grapevine, TX
04.2025 - Current
- Streamlined operational processes to enhance efficiency across departments.
- Led staff training initiatives, improving team performance and service standards.
- Coordinated cross-functional teams to optimize event logistics and guest experience.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Fostered a culture of continuous improvement through regular performance evaluations and feedback sessions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Celebrity Services Agent
Gaylord Texan Resort and Convention Center
Grapevine, TX
09.2024 - 04.2025
- Coordinated cross-departmental communication to streamline project timelines and enhance collaboration.
- Drove strategic planning efforts that aligned departmental goals with organizational objectives for enhanced performance.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coordinated client communications to enhance satisfaction and resolve inquiries efficiently.
- Analyzed client data to identify trends, informing strategic recommendations for service enhancements.
Server Assistant
Gaylord Texan Resort and Convention Center
Grapevine, TX
09.2024 - 04.2025
- Maintained cleanliness of dining areas, ensuring compliance with health and safety standards.
- Supported servers by efficiently delivering food and beverages to enhance guest satisfaction.
- Assisted in setting up and breaking down banquet events, contributing to seamless operations.
Rooms Controller
Gaylord Texan Resort and Convention Center
Grapevine, TX
01.2023 - 09.2024
- Coordinated room assignments based on guest preferences and special requests to enhance satisfaction.
- Managed inventory of available rooms, ensuring optimal occupancy across various categories.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Coordinated with maintenance teams on necessary repairs or improvements, keeping rooms in optimal condition for guest comfort.
- Managed room inventory effectively to minimize overbooking situations.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
Front Desk Guest Experience
Gaylord Texan Resort and Convention Center
Grapevine, TX
04.2022 - 01.2023
- Worked effectively in fast-paced environments.
- Trained and mentored new staff on best practices for delivering exceptional guest experiences.
- Streamlined check-in and check-out processes, reducing wait times and improving operational efficiency.
- Coordinated smooth communication between departments for seamless guest services delivery.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Assisted guests with booking reservations, providing personalized recommendations based on preferences.
- Upheld hotel policies and procedures by providing high level of customer service.
Guest Service Attendant
Gaylord Texan Resort and Convention Center
Grapevine, TX
10.2021 - 04.2022
- ICE! at the Gaylord Texan
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
Education
B.S. - Hospitality Management
University of North Texas
Associate in Arts - undefined
Dallas College
06-2024
Skills
- Bilingual - Spanish
- Detail - oriented
- Strong Communication
- Multi-Tasking
- Operations management
- Financial management
- Budgeting and forecasting
Certification
- TABC/Food Handler Certified
- STAR Trainer
- Peer Review Panelist
Languages
English
Spanish
Timeline
Assistant Rooms Operations Manager
Gaylord Texan Resort and Convention Center
04.2025 - Current
Celebrity Services Agent
Gaylord Texan Resort and Convention Center
09.2024 - 04.2025
Server Assistant
Gaylord Texan Resort and Convention Center
09.2024 - 04.2025
Rooms Controller
Gaylord Texan Resort and Convention Center
01.2023 - 09.2024
Front Desk Guest Experience
Gaylord Texan Resort and Convention Center
04.2022 - 01.2023
Guest Service Attendant
Gaylord Texan Resort and Convention Center
10.2021 - 04.2022
Associate in Arts - undefined
Dallas College
B.S. - Hospitality Management
University of North Texas