Carolyne Grajeda
San Diego,CA
Summary
Dedicated and enthusiastic student with a dual focus in Criminal Justice and Biology. Demonstrates strong skills in collaboration and problem-solving, with a passion for integrating public health and legal policies. Seeking opportunities to apply interdisciplinary expertise in meaningful ways.
Overview
2
2
years of professional experience
Work History
Prep Cook
Snapdragon Stadium
San Diego, CA
03.2023 - Current
- Worked with four or more team members to increase kitchen efficiency.
- Optimized food production by handling grills, ovens, and other kitchen equipment in high-paced environments.
- Retained consistent quality and high accuracy when preparing dishes.
- Improved kitchen efficiency by ensuring accurate inventory management.
- Trained new employees on proper techniques of preparing meals safely.
Seasonal Front Desk Agent
Embassy Suites
Palmdale, CA
05.2023 - Current
- Created welcoming environment by engaging in friendly conversations with guests while conducting check-in process.
- Proactively resolved customer complaints, addressed requests, and answered questions to improve guest satisfaction.
- Developed financial accountability by computing bills, collecting payments, and making change for guests.
- Generated daily reports detailing occupancy levels, revenue amounts for operations.
- Developed and executed targeted marketing and upselling strategies, leading to a significant increase in hotel memberships and guest retention.
Seasonal Food and Beverage Head Server
Embassy Suites
Palmdale, CA
12.2023 - Current
- Enhanced guest experiences by maintaining a polite demeanor, resulting in increased customer engagement.
- Optimized service efficiency by consistently delivering high-quality service, promoting customer satisfaction.
- Resolved customer complaints professionally, enhancing service standards.
- Achieved consistent weekly sales targets, contributing to rapid commission growth.
- Collaborated with management to coordinate special functions, strengthening event operations.
Education
Bachelor of Science - Double Major in Criminal Justice And Biology
San Diego State University
San Diego, CA05-2027
Skills
- Team Collaboration
- Customer Service Excellence
- Bilingual Communication (English/Spanish)
- Conflict Resolution
- Data Analysis
Awards and Recognition
San Diego State University Dean's List Honoree, Fall 2024, Spring 2024, Fall 2023, Fall 2022
Timeline
Seasonal Food and Beverage Head Server
Embassy Suites
12.2023 - Current
Seasonal Front Desk Agent
Embassy Suites
05.2023 - Current
Prep Cook
Snapdragon Stadium
03.2023 - Current
Bachelor of Science - Double Major in Criminal Justice And Biology
San Diego State University
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