Stephen Jimenez
Poway
Summary
Dynamic beverage server with a proven track record at Snapdragon Stadium, excelling in customer service and communication. Known for enhancing guest experiences, while efficiently multitasking in high-pressure environments. Committed to maintaining a safe and welcoming atmosphere, ensuring customer satisfaction and loyalty.
Offering friendly and adaptable approach, eager to learn and excel in customer-focused role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Beverage Server
Snapdragon Stadium
01.2025 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Host
Shearton Harbor Island
09.2024 - 01.2025
- Handled high-pressure situations, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Busser/Food Runner
Bahia Resort Hotel
05.2024 - 09.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, maintained a fresh and clean dinning room and patio
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
BBA - Financial Management
Cal State San Marcos
San Diego, CA06-2026
High School Diploma -
Rancho Bernardo High School
San Diego, CA06-2021
Skills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Food service
Certification
California Food Handlers Card
Responsible Beverage Service Certification (RBS)
Timeline
Beverage Server
Snapdragon Stadium
01.2025 - Current
Host
Shearton Harbor Island
09.2024 - 01.2025
Busser/Food Runner
Bahia Resort Hotel
05.2024 - 09.2024
BBA - Financial Management
Cal State San Marcos
High School Diploma -
Rancho Bernardo High School
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