Caron Poe

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Resolved discrepancies with client applications to verify eligibility.
• Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
• Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.

Assist Doctors and Nurses with submission of trouble tickets if they were having issue's with log in credentials. Answered questions pertaining to Epic programs and systems.Walked customers through Teir 1 technical issues including password resets and email verification.Inputed notes and reports to the department