Carrel Richards
Gastonia,NC
Summary
Results-driven Logistics Analyst at BMW Manufacturing with expertise in supply chain management and data analysis. Enhanced operational efficiency through logistics software and implemented tracking systems, ensuring order visibility. Proven team collaborator skilled in Microsoft Excel, adept at resolving discrepancies and optimizing processes for informed decision-making.
Overview
3
3
years of professional experience
Work History
Logistics Analyst
BMW Manufacturing
Greer, SC
05.2023 - Current
- Prepared monthly financial statements for management review, facilitating informed decision-making.
- Utilized logistics software to optimize supply chain processes and streamline operations.
- Delivered technical support for freight forwarding processes, enhancing operational efficiency.
- Investigated discrepancies in order fulfillment and addressed delivery delays promptly.
- Implemented tracking systems for orders from origin to destination, ensuring visibility.
Customer Support Specialist
Lowe's
Greenwood, SC
08.2022 - 04.2023
- Performed regular follow-up calls to check on customer satisfaction levels.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Participated in team meetings to discuss strategies for improving customer experience.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Education
ACC7 Certificate - Accounting And Finance
Piedmont Technical College
Greenwood, SC05-2024
Skills
- Data analysis and time management
- Logistics software proficiency
- Supply chain management expertise
- Team collaboration skills
- Microsoft Excel proficiency
- Communication skills
Timeline
Logistics Analyst
BMW Manufacturing
05.2023 - Current
Customer Support Specialist
Lowe's
08.2022 - 04.2023
ACC7 Certificate - Accounting And Finance
Piedmont Technical College
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