Carri Manzke
Champlin,MN
Summary
Personable Inside Sales Manager with 23 years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
24
24
years of professional experience
Work History
International Sr Inside Sales Representative
Wurth Industry
Brooklyn Park, MN
06.2000 - Current
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Trained and mentored new inside sales representatives, contributing to their success in achieving quotas within their first quarter.
- Resolved complex customer issues promptly by collaborating with cross-functional teams including logistics, technical support, and finance departments.
- Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
- Supported outside sales representatives during the closing stages of larger deals enabling a smoother transition for customers.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Quoted prices, credit terms and other bid specifications.
Education
Robbinsdale Cooper Senior High School
New Hope, MN06.1984
Skills
- CRM proficiency
- Strategic prospecting
- Objection handling
- Active listening
- Account management
- Product knowledge
- Sales forecasting
- Performance analysis
- Sales presentations
- Customer relationship building
- Territory management
- Effective negotiation
- Multitasking
- Problem solving
- Strong communication
- Client Support
- Sales Tracking
- Customer Service Management
- Conflict resolution
- Market research
- Contract negotiation
- Market Share Growth
- Partnership Development
- Upselling strategies
Timeline
International Sr Inside Sales Representative
Wurth Industry
06.2000 - Current
Robbinsdale Cooper Senior High School