Carrie Adams
Milton,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Team player with upbeat, positive attitude and proven skill in establishing rapport with members. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and company growth.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Navy Federal Credit Union
Pensacola , FL
06.2023 - Current
- Continues to ensure that all metrics are met as defined by monthly goals
- Demonstrates a high level of understanding for procedures
- Ask probing questions to determine members needs and answer customer inquiries
Customer Service Representative
Pace Water System
Pace , FL
11.2020 - 06.2023
- Performed lien searches in a timely manner to provide to third parties
- Designed and streamline departmental forms, fostering data entry and retrieval
- Handled customer service complaints and provide alternatives and solutions to ensure resolution of complaint
- Completed the Leadership Santa Rosa Program "Class of 35" with the Chamber of Commerce
General Manager
The Southern Pearl
Pace , FL
04.2018 - 02.2022
- Developed and implemented strategic plans to include budget considerations, site goals, and forecast for appropriate activities
- Successfully lead a team of over twenty employees
- Conducted onboarding training to orientate new staff members about company policies and procedures
- Demonstrated self-confidence, authority, and enthusiasm
Owner/Operator
Sunny Days Party Rentals And Events
Pensacola, FL
04.2011 - 11.2020
- Coordinated and directed financial and budget activities to fund operations, maximize investments and increase efficiency
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Enforced customer service standards and resolved customer problems to uphold quality service
Education
Licensed Insurance Adjuster -
License Number W907656
State Of Florida10-2022
Completion of Real Estate Course -
Pensacola Junior College
Pensacola05-2010
Skills
- Multitasking and Time Management
- Strong Organizational Skills
- Positive Attitude
- Commination Skills
Timeline
Customer Service Representative
Navy Federal Credit Union
06.2023 - Current
Customer Service Representative
Pace Water System
11.2020 - 06.2023
General Manager
The Southern Pearl
04.2018 - 02.2022
Owner/Operator
Sunny Days Party Rentals And Events
04.2011 - 11.2020
Licensed Insurance Adjuster -
License Number W907656
Completion of Real Estate Course -
Pensacola Junior College
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