Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Carrie Alles
Open To Work
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Carrie Alles

Lake Stevens,WA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Director of Health Plan Product ManagementSenior Product ManagerGo to market leader

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Lake Stevens, WA, USSeattle, WADallas, TX
Open to relocation: Yes

Important To Me

Career advancementCompany CulturePaid time offTeam Building / Company Retreats

Summary

Diligent product leeader with extensive expertise in guiding product development teams to create innovative and market-leading products. Successfully led multiple cross-functional projects, ensuring timely delivery and alignment with business goals. Demonstrated leadership and strategic planning skills while fostering collaborative team environments.

Overview

13
13
years of professional experience

Work History

Director of Consumer & Specialty Products

Providence Health Plan
03.2024 - Current
  • Captured $11M in projected savings by redefining 2026 portfolio strategy, optimizing product mix and pricing to achieve a forecasted 3.5% margin.
  • Increased member retention by 28% above projections by redesigning 2026 sales training, emphasizing consultative selling, brand performance, and client trust-building strategies.
  • Delivered Medicare Supplement filings one week ahead of deadline by implementing structured project tracking, improving coordination and accelerating regulatory readiness.
  • Designed and implemented vendor management program, establishing performance dashboards and executive reporting to drive accountability, transparency, and alignment.
  • Directed end-to-end product lifecycle across consumer and specialty portfolio, aligning strategy, roadmap, and execution to member experience, market positioning, and margin goals.
  • Synthesized voice-of-customer insights across brokers, members, and competitors, strengthening roadmap prioritization and improving product-market fit.
  • Remote

Director of Health Plan Product Management

Christus Health
Dallas, TX
06.2022 - 03.2024
  • Grew market share by 50% by leading redevelopment and launch of 36+ ACA and Medicare products, improving customer satisfaction and strengthening retention across key segments.
  • Trained a team of 7 while building and scaling the product organization, strengthening delivery capability across product management, specialization, and regulatory functions.
  • Established cross-functional Monthly Directors' forum to resolve scope tradeoffs, prioritize initiatives, and assess business and technical risks across multi-product portfolio.
  • Led product lifecycle strategy for ACA and Medicare lines, aligning vision, requirements, and execution to enterprise goals, financial performance, and member experience.

Medicare Senior Product Manager

Capital Blue Cross
01.2022 - 05.2022
  • Mentored and developed a team of 5 junior product managers, strengthening capability, improving delivery consistency, and building a scalable foundation for Medicare product operations.
  • Led end-to-end Medicare product lifecycle from CMS and state filings through launch, ensuring compliance, execution accuracy, and alignment with regulatory and business requirements.
  • Steered implementation cycles and annual planning timelines, improving workflow efficiency, tracking accuracy, and alignment with growth, performance, and compliance objectives.
  • Optimized operational workflows and support systems, enhancing execution efficiency, reducing risk, and ensuring products met expectations of regulators, providers, members, and vendors.
  • Remote

Medicare Senior Product Manager

Premera Blue Cross
Mountlake Terrace, WA
10.2019 - 01.2022
  • Increased AEP growth by 7% for 2022 by establishing cross-functional team to develop and submit Medicare Advantage Bid, improving alignment and execution across stakeholders.
  • Reduced member complaints by 15% by identifying root causes and launching customer service training and sales process improvements, strengthening member experience and satisfaction.
  • Accelerated financial target achievement by 16 months by leading cross-functional product analysis, leveraging market research, performance data, and competitive insights.
  • Owned multi-year roadmap for 2-3 Medicare products, aligning vision, requirements, and execution to drive growth, retention, and Star quality performance outcomes.

Senior Product Manager

Delta Dental of Washington
Seattle, WA
04.2013 - 12.2017
  • Increased revenue by 14% by developing five-year product strategy and executing targeted promotion initiatives, strengthening growth and market competitiveness.
  • Raised brand awareness by 25% through social media campaigns supporting new product launches, expanding reach and improving consumer engagement across key segments.
  • Improved consumer understanding by 34% and increased preventive utilization by 14% by implementing enterprise-wide Plain Language standards across product communications.
  • Reduced annual costs by 5% by leading market research and introducing capacity-building strategies, improving efficiency and supporting long-term operational scalability.

Education

Master of Business Administration - Healthcare

The George Washington University
Washington, DC

Bachelor of Business Administration - Marketing

University of North Texas
Denton, TX

Skills

  • Product/portfolio strategy
  • Relationship building
  • People management and development
  • Operations management
  • Project management
  • Creativity and innovation
  • Organizational development
  • Budget management
  • Change management
  • Issues resolution
  • Program management
  • Contract and vendor management
  • Consumer experience
  • Executive product management
  • Roadmap development
  • Market expansion strategy
  • Revenue growth strategy
  • Margin optimization
  • Financial forecasting
  • Go-To-Market Strategy
  • Regulatory product filings
  • Cross-functional leadership

Certification

  • Foundation of Design Thinking Training - 2017
  • Certified Chief Product Officer, Kellogg School of Business at Northwestern - 2025
  • Customer Loyalty: Strategy and Application Training - 2024
  • Leading Growth Strategy Training - 2024
  • Product Strategy, Kellogg School of Business at Northwestern - 2021

Timeline

Director of Consumer & Specialty Products

Providence Health Plan
03.2024 - Current

Director of Health Plan Product Management

Christus Health
06.2022 - 03.2024

Medicare Senior Product Manager

Capital Blue Cross
01.2022 - 05.2022

Medicare Senior Product Manager

Premera Blue Cross
10.2019 - 01.2022

Senior Product Manager

Delta Dental of Washington
04.2013 - 12.2017

Bachelor of Business Administration - Marketing

University of North Texas

Master of Business Administration - Healthcare

The George Washington University

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