CARRIE ARMSTRONG
Brenham
Summary
Results-driven professional in client relations and operational efficiency. Focus on enhancing customer satisfaction through effective issue resolution and collaboration. Skilled in implementing process improvements and fostering teamwork to optimize operations and service quality. Leadership in creating collaborative environments drives productivity and supports innovative solutions.
Overview
16
16
years of professional experience
Work History
Specialty Benefits CSR
Everise
Remote
11.2025 - Current
- Educated clients on benefits options and eligibility requirements, empowering informed decision-making.
- Provided clear explanations of benefit plans and coverage options, ensuring customers understood their choices.
- Assisted customers with benefits inquiries, resolving issues promptly to enhance customer satisfaction.
- Maintained accurate records of customer interactions using CRM systems.
- Collaborated with team members to enhance service quality and efficiency.
- Adhered to established protocols for handling confidential information securely.
- Researched customer accounts to identify and resolve discrepancies.
Kennel Technician
Philip's Veterinary Hospital
07.2020 - 06.2025
- Monitored animal behavior to detect early signs of distress or illness, enabling timely interventions and improving overall animal health outcomes.
- Maintained clean, safe kennel environments by rigorously adhering to sanitation protocols, resulting in healthier animals.
- Delivered compassionate attention to animals, fostering trust and creating a calming atmosphere for pets and their owners.
- Coordinated with veterinary staff to prioritize care for animals with special needs, improving overall well-being and recovery.
- Streamlined animal intake procedures, ensuring smooth transitions and reducing stress for both pets and clients.
- Coordinated appointments, addressed client needs, and ensured optimal animal care to enhance overall service quality.
- Resolved scheduling conflicts and implemented solutions that minimized disruptions and improved staff workload management.
Temporary Warehouse Employee
RR Donnally
12.2019 - 07.2020
- Streamlined goods receiving and stocking, ensuring timely inventory updates and enhancing overall warehouse operations.
- Operated forklifts to transport materials within the warehouse.
- Stocked shelves with inventory following organizational standards.
- Coordinated daily tasks with team members, promoting a productive work environment and maintaining consistent workflow.
- Conducted regular inspections of equipment for safety compliance.
Assistant Director
Grandma's House Day Care Center
08.2016 - 11.2018
- Directed daily operations and staff assignments, ensuring seamless childcare delivery and consistent adherence to regulatory standards.
- Monitored compliance with licensing requirements, promptly addressing issues to maintain a safe, accredited environment for all children.
- Maintained precise records for regulatory documentation, ensuring compliance with standards and readiness for audits.
- Implemented staff development initiatives, enhancing team skills and quality of care.
- Provided guidance and mentorship to new staff, supporting their integration and skill growth within the center's culture.
- Partnered with parents and caregivers to address concerns, building trust and increasing family engagement in center activities.
Team Lead
Sam's Club
11.2010 - 09.2015
- Fostered a service-driven environment by mentoring team members, leading to consistently positive feedback and a supportive workplace culture.
- Streamlined employee scheduling for department, ensuring optimal coverage and improving daily workflow efficiency.
- Oversaw daily operations in high-value inventory zones, improving loss prevention and increasing process reliability.
- Conducted weekly inventory checks in high-value areas, identifying discrepancies and supporting loss prevention initiatives with measurable progress.
- Coordinated with vision insurance companies to resolve member issues, enhancing satisfaction and strengthening partner relationships.
- Accurately input optical prescriptions and processed new memberships, maintaining data integrity and supporting seamless member onboarding.
Education
High School Diploma - Richmond, TX
Foster High School
Richmond, TX06-2008
Skills
- Client Relations
- Client management
- Detail orientation
- Issue resolution
- Quality assurance
- Regulatory compliance
- Process improvement
- Microsoft Office
- Time Management
- Detail orientation
- Effective communication
- Problem solving
- Client interaction
- Detail orientation
Timeline
Specialty Benefits CSR
Everise
11.2025 - Current
Kennel Technician
Philip's Veterinary Hospital
07.2020 - 06.2025
Temporary Warehouse Employee
RR Donnally
12.2019 - 07.2020
Assistant Director
Grandma's House Day Care Center
08.2016 - 11.2018
Team Lead
Sam's Club
11.2010 - 09.2015
High School Diploma - Richmond, TX
Foster High School