Carrie Beck
Fernley,NV
Summary
Dynamic and results-driven professional with extensive experience at Family Dollar, excelling in cash handling and customer service. Proven ability to enhance customer loyalty through effective conflict resolution and training. Skilled in POS system operations and merchandise restocking, consistently achieving high accuracy in transactions and fostering a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Cashier
Fox Peak
06.2025 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
Lead Cashier
One9
06.2023 - 06.2025
- Maintained stock to meet expected customer demand.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
Cashier
Floor & Decor
04.2022 - 06.2023
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Assistant Manager
Family Dollar
10.2020 - 07.2021
- Provided direct support to customers by evaluating needs and preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
06.2006
Skills
Product restocking
Drawer balancing
Returns processing
Cash handling and management
Visual merchandising
POS systems
Cash handling
Point-of-sale system
Merchandise restocking
Cleaning and sanitizing
Refunds and exchanges
Credit and cash transactions
Cash register systems
Reports and documents
Identification checks
ID verification
Point of sale operation
POS system operations
Money handling
Credit card processing
Conflict resolution
Timeline
Cashier - Fox Peak
06.2025 - Current
Lead Cashier - One9
06.2023 - 06.2025
Cashier - Floor & Decor
04.2022 - 06.2023
Assistant Manager - Family Dollar
10.2020 - 07.2021
Reed High - High School Diploma,