CARRIE BITTERMAN
Summary
Experienced Pharmacy Operations Manager specializing in hospice, long-term care, and community retail pharmacy. Results-driven pharmacist known for high productivity and efficiency skilled in inventory management, regulatory compliance, and workflow optimization. Excel at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
OnePoint Patient Care
Glenview, Illinois
05.2023 - Current
- Clinical Consultation: Deliver evidence-based therapeutic recommendations to physicians and nursing staff to optimize patient care and clinical outcomes. Deliver high-level clinical consultations and accurate prescription processing for the central corporate pharmacy and 12 multi-state satellite locations, maintaining the highest standards of pharmacy.
- Medication Regimen Optimization: Evaluate complex medication profiles and assess patient compliance utilizing advanced clinical pharmacokinetic and pharmacodynamic principles to optimize regimens.
- Oversee processing of specialized prescriptions and non-sterile compounds in fast-paced environment, ensuring strict quality control for daily volume of 2,500 to 3,000 prescriptions.
- Developed and implemented automation tools, including optimized refill processes and new order forms, enhancing operational efficiency and establishing department policies.
- Personnel & Infrastructure Leadership: Manage a comprehensive department of approximately 45 team members, directing personnel, payroll, and complex staffing schedules
- Compliance & Auditing: Oversee rigorous internal and external audit procedures to ensure absolute adherence to state and federal regulatory compliance standards. Supervise multiple inpatient automated dispensing units.
- Serve as primary escalation point for complex client, provider, and pharmacy issues; analyzed operational data to implement systemic improvements and enhance corporate reporting structures. Partnered with cross-functional teams to optimize the patient experience and enhance provider interface.
Hub Services Specialty Pharmacy Manager
OnePoint Patient Care
Glenview, Illinois
04.2018 - 05.2023
- Team Leadership: Supervised, scheduled, and managed a high-volume team of 20 to 45 pharmacy technicians and 6 pharmacists; directed hiring, onboarding, and department budgeting.
- Workflow Optimization: Forecasted and analyzed prescription volumes to align staffing with future business needs; engineered advanced processes to enhance pharmacy workflow efficiency.
- Compliance & Legal Operations: Maintained compliance with federal/state laws and shared service agreements for over 100 specialty pharmacies; collaborated with IT and Legal to develop compliance databases and represented the company in legal arbitrations.
- Clinical Program Development: Developed clinical guidelines for specialty medications, designed custom prescription templates for prescriber offices, and conducted daily clinical drug utilization reviews (DURs).
- Data & Strategy: Analyzed complex hub data and business trends, providing actionable insights to cross-functional departments and external corporate clients.
- Staff Development: Created and taught an educational technician certification program, achieving an 85% exam pass rate; developed continuous quality improvement (CQI) initiatives that reduced medication error rates.
Pharmacy Manager
Walgreens
Chicago, Illinois
06.2007 - 04.2018
- Business Growth: Expanded annual prescription volume by over 15% through strategic efficiency procedures, targeted community outreach programs, and elevated customer satisfaction scores.
- Directed daily pharmacy operations, ensuring compliance with state/federal regulations, Medicare/third-party billing protocols, and 340B drug pricing programs.
- Clinical Care Delivery: Supervised patient counseling, therapeutic decision-making, accurate prescription dispensing, medication therapy management (MTM), and comprehensive vaccine administration.
- Managed facility asset protection activities and inventory controls, analyzing regional performance data to identify operational trends and enhance operational effectiveness.
- Contributed to corporate transition and workflow alignment during staff onboarding of Duane Reade pharmacies post-Walgreens acquisition.
Education
Doctorate of Pharmacy - Ann Arbor, MI
University of Michigan
Ann Arbor, MI05-2007
Bachelor of Science - Biopsychology
Universit of Michigan
Ann Arbor, MI05-2003
Skills
- Pharmacy management
- Quality improvement
- Problem solving
- Effective communication
- Team building
- Workflow optimization
- Pharmacy automation
- Procedure development
- Staff training
- Regulatory requirements
- Clinical collaboration
- Inventory control
- Patient education and counseling
Technical Skills
- Pharmacy Systems: Intercom Plus, SIMS, DocuTrack, FrameworkLTC, Omnicell, Parata, SureCost
- Software & Productivity: Microsoft Excel, Word, PowerPoint, Google Sheets
Certification
- Registered Pharmacist (PharmD) - Illinois, Tennessee, Massachusetts, and Texas Boards of Pharmacy
- Certified Immunizer
- Certified in Pharmaceutical Compounding
- Medication Therapy Management (MTM) Certified
- Basic Life Support (BLS) / CPR Certified
Timeline
Pharmacy Operations Manager
OnePoint Patient Care
05.2023 - Current
Hub Services Specialty Pharmacy Manager
OnePoint Patient Care
04.2018 - 05.2023
Pharmacy Manager
Walgreens
06.2007 - 04.2018
Doctorate of Pharmacy - Ann Arbor, MI
University of Michigan
Bachelor of Science - Biopsychology
Universit of Michigan