Carrie Bradberry

• Provided exceptional guest service by addressing inquiries and resolving issues promptly.
• Managed check-in and check-out procedures efficiently to enhance guest experiences.
• Coordinated room assignments and maintained accurate reservation records using hotel management software.
• Trained new staff on front desk operations, ensuring adherence to service standards.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.

• Led daily operations, ensuring compliance with safety regulations and company policies.
• Trained and mentored staff on customer service techniques and operational best practices.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Streamlined workflows by identifying process inefficiencies and proposing actionable solutions.
• Oversaw cash handling procedures, maintaining accuracy in transactions and financial reporting.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Supporting my manger and overseeing daily operations, supervising staff, and implementing company strategies to ensure smooth operations. Trained employees, made schedules, and resolving customers issues. Acted as a leader in my manager absence.

• Greeted guests upon arrival, ensuring a welcoming experience.
• Parked and retrieved vehicles efficiently, respecting guest property.
• Assisted with luggage handling, maintaining high service standards.
• Communicated effectively with front desk staff regarding vehicle retrievals.
• Monitored parking area for safety and security issues proactively.
• Maintained cleanliness of parking areas and surrounding facilities regularly.
• Provided directions and local information to enhance guest satisfaction.