Carrie Brooks
Rocky Mount,NC
Summary
Dynamic Team Lead at Sam's Club with a proven track record in optimizing inventory management and enhancing customer service. Skilled in coaching and mentoring, I implemented process improvements that boosted productivity and reduced errors. Certified in forklift operation, I excel in employee engagement and conflict resolution, driving team success through strategic initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Sam's Club
05.2011 - Current
- Led team in optimizing inventory management processes, ensuring seamless operations.
- Mentored staff to enhance customer service and operational efficiency.
- Developed strategic plans for improving sales floor presentation and product availability.
- Implemented process improvements that reduced errors and increased productivity.
- Coordinated cross-functional teams to achieve organizational goals and objectives.
- Oversaw workflow optimization projects, resulting in enhanced team collaboration and output.
- Analyzed sales data to inform decision-making and strategic initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Bachelor of Science - Accounting
Norfolk State University
Norfolk, VASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Forklift Certified
- Food Service Certification
- Schedule management
- Employee evaluation
- Product management
- Loss prevention
- Employee engagement
- Problem-solving
- Staff training
Accomplishments
Associate of the Month 2023 and 2024
Certification
- Licensed Forklift Operator
- Food Safety Certified
Timeline
Team Lead
Sam's Club
05.2011 - Current
Bachelor of Science - Accounting
Norfolk State University
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