Carrie Brooks
Centre
Summary
Professional nursing leader prepared for advanced responsibilities in healthcare management. Proven ability to drive patient care excellence and improve operational efficiency. Strong focus on collaborative team leadership and adaptable to changing environments. Skilled in strategic planning, staff development, and regulatory compliance, consistently delivering impactful results.
Overview
23
23
years of professional experience
Work History
Intake Coordinator
Riverview Regional Medical Center
03.2022 - Current
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Increased average department census through effective marketing strategies and community relations.
- Compile and analyzed intake data to identify trends, assisting in improvement of services and patient care practices.
- Complete intake assessments from various internal and external resource sites.
- Serve as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Provide excellent customer service to patients, family members, and healthcare providers during the intake process.
- Contribute to a positive work environment through effective teamwork and open communication among colleagues.
- Developed a strong knowledge of various insurance products to provide comprehensive claims processing including verification, initial authorizations, and continued stay reviews.
- Maintain strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Promote a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Organize community outreach programs to raise awareness about available services, expanding patient base.
- Instruct classes on proper deescalation crisis intervention (DCI) techniques to new and current employees.
Geriatric Psychiatric Nurse – Senior Heights
Riverview Regional Medical Center
10.2019 - 03.2022
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Educated patients and families about mental health diagnoses and treatment options.
- Collaborated with interdisciplinary team members for effective treatment planning and optimal patient outcomes.
- Supervised support staff and facilitated effective team communication.
- Administered psychotropic medications as prescribed, monitoring side effects and efficacy. Adjusting dosages as needed under physician guidance.
- Use strong communication skills to deescalate agitated patients using verbal interventions before resorting to physical restraints or seclusion when necessary.
- Serve as a educational resource for colleagues seeking guidance on complex psychiatric cases or clinical challenges encountered within the unit.
- Promoted a safe and supportive environment through consistent enforcement of unit rules and boundaries.
- Assisted in training and mentoring new nursing staff, providing guidance on best practices and sharing insights gained from years of experience in psychiatric care.
Social Services
NHC Healthcare Center
06.2017 - 09.2019
- Liaison between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Conducted psychosocial and cognitive assessments (BIMS, PHQ-9, SLUMS).
- Managed admissions, insurance verification, and bed placement.
- Developed behavior management interventions to reduce maladaptive behaviors.
- Ensured Medicare/Medicaid compliance and facilitated VA benefits applications.
- Coordinated Home Health, Hospice, and medical transportation services to ensure smooth care coordination.
- Monitored patient progress and provided emotional support for both patients and family members.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Geriatric Psychiatric Nurse – Senior Emotional Care Unit
Regional Medical Center
10.2015 - 05.2017
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Performed pre-admission screenings and relayed findings to psychiatrists.
- Directed daily patient flow, admissions, and discharges.
- Provided education to patients' families regarding mental health disorders, treatment options, and community resources available for support.
- Served as a resource person for colleagues seeking guidance on complex psychiatric cases or clinical challenges encountered within the unit.
- Participated in ongoing professional development opportunities to stay current on evidence-based practices in psychiatric nursing care delivery methods.
- Administered psychotropic medications as prescribed, monitoring side effects and adjusting dosages as needed under physician guidance.
Floating Charge Nurse – Long Term Care
Jacksonville Health & Rehab
05.2006 - 11.2010
- Supervised and managed care for up to 59 residents
- Directly responsible for ensuring nursing assistants were properly trained and delivered high level of care.
- Coordinated daily nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Optimized time management skills to prioritize tasks effectively and provide consistent attention to multiple patients simultaneously.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork building interventions.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
Staff Nurse – Medical-Surgical/ICU
Jacksonville Medical Center
07.2002 - 05.2006
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Managed patients recovering from medical or surgical procedures.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Worked well in a team setting, providing support and guidance to peers.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
Education
Associate of Applied Science - Registered Nursing
Gadsden State Community College
Gadsden, AL08-2023
Bachelor of Science - Psychology, Minor in Sociology
Jacksonville State University
04.2017
Associate of Science - General Studies
Gadsden State Community College
Gadsden, AL12.2013
Certificate, Licensed Practical Nurse - Nursing
Gadsden State Community College
Gadsden, AL12.2003
Skills
- Clinical leadership
- Employee supervision and training
- Problem identification
- Interdisciplinary collaboration
- Strong Communication & Relationship-Building
- Medicare/Medicaid & Insurance Compliance
- Crisis Intervention & Behavior Management
- Marketing & Professional Networking
- Medical record auditing
- Policy development
- Regulatory compliance
- Safety and security procedures
- Care coordination
- Employee recruitment and hiring
- Time management
- Critical thinking
Timeline
Intake Coordinator
Riverview Regional Medical Center
03.2022 - Current
Geriatric Psychiatric Nurse – Senior Heights
Riverview Regional Medical Center
10.2019 - 03.2022
Social Services
NHC Healthcare Center
06.2017 - 09.2019
Geriatric Psychiatric Nurse – Senior Emotional Care Unit
Regional Medical Center
10.2015 - 05.2017
Floating Charge Nurse – Long Term Care
Jacksonville Health & Rehab
05.2006 - 11.2010
Staff Nurse – Medical-Surgical/ICU
Jacksonville Medical Center
07.2002 - 05.2006
Associate of Applied Science - Registered Nursing
Gadsden State Community College
Bachelor of Science - Psychology, Minor in Sociology
Jacksonville State University
Associate of Science - General Studies
Gadsden State Community College
Certificate, Licensed Practical Nurse - Nursing
Gadsden State Community College
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