Ingrid Medrano Vargas
38925 Sampson Rd,Texas
Summary
To receive a position in a competitive company to be able to use my personal skills and experience acquired.
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Voyages Of Sugarland
Sugar Land, TX
11.2024 - Current
- Coordinated patient intake processes, ensuring accurate data collection and compliance with regulatory requirements.
- Streamlined communication between medical staff and patients, enhancing overall service delivery efficiency.
- Implemented electronic health record systems, improving data retrieval and documentation accuracy.
- Developed training materials for new staff, fostering knowledge sharing and consistency in intake procedures.
- Managed appointment scheduling, optimizing resource allocation and reducing patient wait times.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Facilitated communication between court and legal professionals to streamline case processing.
Receptionist/ BCD Rep
Legacy Ford
03.2022 - 11.2024
- Performed receptionist and front desk duties which included, answer phone lines, filed invoice and monthly statement, mail room duties, office supply ordering and pick up, mailing out plates, helped in BDC calling customers.
- Managed customer inquiries via phone and email, ensuring timely resolution of service-related issues.
- Coordinated service appointments, optimizing technician schedules for efficient operations.
- Utilized CRM software to track customer interactions and enhance service follow-up processes.
- Implemented feedback mechanisms to gather customer insights, enhancing overall service quality.
- Developed training materials for new representatives, improving onboarding efficiency and knowledge retention.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
Supervisor
Five Below
Richmond, Texas
01.2021 - 01.2022
- Performed opening and closing procedures, cashier duties, merchandise organization, stocking.
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Coordinated scheduling and task assignments to optimize workforce efficiency.
- Managed store merchandising strategies to enhance customer experience and drive sales.
- Analyzed sales data to inform strategic decisions for promotions and product placement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Bookkeeper (Temp)
Hobby Lobby
Richmond, Texas
01.2020 - 01.2021
- Cashier duties, stocking, customer service, assisted management with scheduling, performed opening and closing procedures, filling, ordering merchandise.
- Managed accounts payable and receivable to maintain accurate financial records.
- Reconciled bank statements, ensuring all transactions matched internal records.
- Processed payroll for employees, ensuring compliance with company policies.
- Utilized accounting software to streamline bookkeeping tasks and enhance efficiency.
- Prepared financial reports for management review, highlighting key insights and trends.
- Implemented process improvements that reduced discrepancies in financial reporting.
- Mentored junior staff on best practices in bookkeeping and data entry accuracy.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Cashier Team Lead
Academy Sports and Outdoors
Richmond, Texas
01.2019 - 01.2020
- Performed opening and closing procedures, cashier duties, merchandise organization, stocking.
- Led cashier team to ensure efficient customer transactions and service delivery.
- Trained new employees on cash handling procedures and customer service standards.
- Monitored inventory levels and coordinated restocking efforts during high-traffic periods.
- Resolved customer inquiries and complaints to enhance shopping experiences.
- Conducted performance evaluations for team members, providing feedback for improvement.
Receptionist (Temp)
Foss Energy
Houston, Texas
01.2019 - 01.2019
- Performed receptionist and front desk duties which included, answer phones lines, filed invoice and monthly statement, mail room duties, office supply ordering and pick up.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, streamlining information flow and enhancing collaboration.
- Implemented filing system improvements, increasing document retrieval efficiency by optimizing organization.
- Trained new reception staff on procedures, fostering a supportive onboarding experience and operational consistency.
- Assisted in managing office supplies inventory, reducing costs through effective tracking and reordering processes.
Cashier
Five Below
Stafford, Texas
01.2018 - 01.2019
- Performed cashier duties, stocking, customer service, assisted management with scheduling, performed opening and closing procedures.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash drawers, ensuring accuracy and accountability in cash handling.
- Assisted customers with product inquiries, providing excellent service to enhance shopping experience.
- Collaborated with team members to maintain store cleanliness and merchandise presentation standards.
- Trained new cashiers on operational procedures and customer service best practices.
Education
HS Diploma -
Connexus Academy
Houston, Texas01.2019
Skills
- Bilingual-Fluent in Spanish, self motivator, fast learner, great communication skills, team player
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Patient scheduling
- Charting and clinical documentation
- Confidentiality
- Customer service
- Multitasking and organization
- Microsoft office
- Data entry
- Phone and email etiquette
- Team leadership
- Handling complaints
- Motivational leadership
- Staff training
- Decision-making
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Voyages Of Sugarland
11.2024 - Current
Receptionist/ BCD Rep
Legacy Ford
03.2022 - 11.2024
Supervisor
Five Below
01.2021 - 01.2022
Bookkeeper (Temp)
Hobby Lobby
01.2020 - 01.2021
Cashier Team Lead
Academy Sports and Outdoors
01.2019 - 01.2020
Receptionist (Temp)
Foss Energy
01.2019 - 01.2019
Cashier
Five Below
01.2018 - 01.2019
HS Diploma -
Connexus Academy