CARRIE BRUNO
Lockport,IL
Summary
Dynamic leader and skilled marketer, adept at enhancing customer engagement and loyalty, as demonstrated at JC Stacks through innovative social media strategies and personalized service. Excelled in sales management and client relations, significantly increasing client satisfaction at Metro Exhibits and Events. Proven track record in fostering strong relationships and executing tailored solutions.
Overview
15
15
years of professional experience
Work History
Bar Owner/Manager on Duty
JC Stacks
07.2020 - 06.2023
- Managed day-to-day business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Increased customer base by implementing creative marketing strategies and engaging social media presence.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
- Optimized bar layout for increased efficiency in serving guests while maintaining an inviting ambiance conducive to socializing between patrons.
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
Senior Beauty Advisor for Clinic
Macy's
08.2012 - 01.2017
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Educated clients on proper skincare routines based on individual skin types, fostering long-term trust with customers.
- Resolved customer complaints effectively by providing prompt solutions or escalating concerns to management when necessary, preserving brand reputation.
Account Manager - Custom Exhibits
Metro Exhibits and Events
04.2008 - 03.2010
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Developed tailored solutions, enhancing client engagement and retention.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Business - Business Management / Marketing
Moraine Valley Community College
Palos Hills, IL01-1993
Skills
- Effective leadership
- Beverage making
- Facility maintenance
- Sales management
- Marketing
- Marketing tactics
Computer Skills
Microsoft Office: Word, Excel, PowerPoint and Outlook calendar and messaging systems.
Timeline
Bar Owner/Manager on Duty
JC Stacks
07.2020 - 06.2023
Senior Beauty Advisor for Clinic
Macy's
08.2012 - 01.2017
Account Manager - Custom Exhibits
Metro Exhibits and Events
04.2008 - 03.2010
Business - Business Management / Marketing
Moraine Valley Community College
Similar Profiles
Lucas RoehlLucas Roehl
Customer Service Representative at Stacks RestaurantCustomer Service Representative at Stacks Restaurant
Mya AllenMya Allen
Patient Care Taker at Melissa StacksPatient Care Taker at Melissa Stacks
Ivan LastreIvan Lastre
Warehouse Associate Team Lead at Stacks logisticsWarehouse Associate Team Lead at Stacks logistics