Carrie Castillo Ramos
Bayonne,NJ
Summary
Entry-level finance and business professional with experience in financial reporting, data analysis, customer relationship management, and operational support within insurance and service-based environments. Known for collaborating across teams, leading projects, and analyzing data to improve billing accuracy and process efficiency. Eager to contribute analytical skills and business insight to support operational performance and data-driven decision-making.
Overview
3
3
years of professional experience
Work History
Billing Intern
Horizon Blue Cross Blue Shield of NJ
Newark, NJ
01.2025 - Current
- Prepare and update ASO Aging Reports by reconciling outstanding balances and documenting payment statuses.
- Analyze and track over 90-day outstanding invoice reports to enhance collections and billing accuracy.
- Assist in compiling and reviewing ASO invoice reports, ensuring timely and accurate billing cycles.
- Collaborate with team leads to verify billing specifications, and resolve data discrepancies.
- Lead testing initiative for MS Copilot, evaluating functionality across Outlook, Teams, Excel, and PowerPoint.
Electronic Enrollment Intern
Horizon Blue Cross Blue Shield of NJ
Newark, NJ
06.2024 - 12.2024
- Resolved and finalized over 5,000 duplicate issue tickets across enrollment systems to ensure data integrity, and reduce transaction errors.
- Verified member data discrepancies and performed cross-system audits to ensure consistency between platforms, such as ECOT and Data Hound.
- Conducted member audit validations to reconcile enrollment records, and support compliance efforts.
- Collaborated with analysts and leadership to document standard operating procedures, and support knowledge transfer.
- Led an enterprise-wide group project promoting parent and guardian resources for youth mental health to be provided on the Horizon Behavioral Health website.
Assistant Manager of Operations
Hand & Stone Massage And Facial Spa
Montclair, NJ
01.2023 - 06.2024
- Supported revenue performance by converting prospective clients into members through clear communication of health and wellness value propositions.
- Managed cash flow operations ranging from $1,000 to $4,000 per shift.
- Maintained accurate records of member and guest information, including billing cycles and benefits.
- Supported general manager by analyzing sales performance using key metrics.
- Facilitated recruitment, hiring, onboarding, and training processes for new hires.
Education
Bachelor of Science - Business Administration, Concentration in Finance
Montclair State University
Montclair, NJ05-2026
Skills
- Financial analysis
- Data reconciliation
- Project management
- Team collaboration
- Customer relationship management
- Microsoft Outlook, PowerPoint, Excel
- SQL (beginner – coursework and projects
- Tableau (beginner – data visualization coursework)
Languages
Spanish
Native/ Bilingual
Affiliations
Chapter President, Epsilon Theta Chapter of Phi Sigma Sigma
Timeline
Billing Intern
Horizon Blue Cross Blue Shield of NJ
01.2025 - Current
Electronic Enrollment Intern
Horizon Blue Cross Blue Shield of NJ
06.2024 - 12.2024
Assistant Manager of Operations
Hand & Stone Massage And Facial Spa
01.2023 - 06.2024
Bachelor of Science - Business Administration, Concentration in Finance
Montclair State University