Jassmine Wickware
Humble,United States
Summary
Experienced accounting professional with over six years in billing, accounts receivable, and account management across the energy, oil, and gas sectors. Proven track record in auditing invoices, reconciling financial records, managing collections, and ensuring compliance with GAAP and IFRS standards. Adept at identifying discrepancies, analyzing financial data, and streamlining billing operations to support large-scale, high-volume environments. Known for accuracy, accountability, and cross-functional collaboration. Seeking to leverage auditing and financial expertise in a global organization, with opportunities for career development and international relocation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Billing Specialist
NRG Energy, Inc.
Houston, United States
07.2024 - Current
- Manage end-to-end billing operations for Commercial and Industrial (C&I) energy accounts, ensuring accuracy and compliance.
- Perform monthly billing audits using ECORT data and SAP to verify usage, rate application, and contract alignment.
- Calculate and apply monthly gas index rates to customer accounts based on regulatory data and consumption patterns.
- Process financial adjustment requests and electronic funds transfers (EFTs) to maintain accurate billing and collections.
- Research and resolve complex billing discrepancies and usage variances, ensuring timely case resolution.
- Collaborate closely with IT to troubleshoot SAP logic issues, and improve billing system functionality.
- Generate audit reports, billing summaries, and performance insights for management review and internal reporting.
- Maintain and update internal 'how-to' documentation and process guides to support standardization and training.
- Ensure adherence to GAAP, internal controls, and energy industry compliance standards.
- Support cross-functional communication between billing, customer service, and technical teams to resolve customer-impacting issues efficiently.
Accounts Receivable
Forum Energy Technologies
Houston, United States
12.2022 - 06.2024
- Managed an international deep-sea portfolio valued between $8.6 million and $12.3 million, ensuring billing accuracy, financial reporting, and full compliance with IFRS, GAAP, and internal audit requirements.
- Communicated with domestic clients via international portals (SAP and custom-built platforms), facilitating real-time collaboration with global Accounts Payable teams.
- Reviewed and verified invoices against purchase orders and long-term contracts, ensuring all products, services, and pricing reflected current terms, and market index rates.
- Conducted an in-depth analysis of pricing discrepancies, validating rate structures against agreed contractual terms, and ensuring accurate billing for materials and services rendered.
- Coordinated with client-side AP teams to resolve invoice disputes, provide supporting documentation, and reconcile financial statements across multiple systems.
- Regularly submitted billing adjustments and corrections through SAP workflows, ensuring updates were reflected in financial systems, and audit logs.
- Supported cross-functional collaboration with tax, logistics, sales, and cash application teams to confirm billing completeness and proper cost allocation.
- Generated monthly aging reports, audit summaries, and portfolio status updates for leadership, contributing to strategic decision-making, and improved collection outcomes.
- Ensured audit readiness by maintaining precise documentation, and aligning all billing processes with internal controls and international standards.
- Identified process inefficiencies in portal communication and invoice reconciliation, recommending improvements that enhanced accuracy and client satisfaction.
Bookkeeper
WRC CPA
Houston, United States
01.2020 - 11.2022
- Managed full-cycle bookkeeping for high-net-worth private clients with multi-entity domestic and international portfolios, including overseas investments and operating accounts.
- Prepared and recorded monthly journal entries for accruals, reclassifications, and adjustments, ensuring compliance with International Financial Reporting Standards (IFRS), and internal financial policies.
- Performed comprehensive financial statement reconciliations across general ledgers, cash accounts, and intercompany balances.
- Executed daily transaction processing and maintained accurate books for multiple entities, including vendor payments, reimbursements, and asset entries.
- Reconciled international bank accounts, monitored foreign currency activity, and validated supporting documentation for offshore holdings.
- Assisted in the preparation of internal and external financial statements, and client-facing financial reports.
- Supported the month-end and year-end closing cycles by compiling accrual schedules, prepaid expenses, and summary reports for business units.
- Set up and maintained cost allocations and accruals, ensuring timely, accurate financial data across global reporting entities.
- Ensured compliance with federal, state, and international tax regulations, working alongside tax advisors and auditors to support year-end filings and reporting.
- Oversaw accounting ledgers and reporting systems, identifying and correcting discrepancies before close.
- Maintained audit-ready documentation and supported external audits by providing reconciliations, schedules, and financial backup.
- Performed sensitive and high-priority financial projects at the direction of the CFO, maintaining discretion and accuracy.
Account Manager
Freedom Mortgage
Remote
03.2016 - 12.2019
- Monitored and managed a portfolio of delinquent mortgage accounts, identifying high-risk borrowers, and taking proactive steps to reduce delinquency rates.
- Conducted detailed financial evaluations of borrowers to determine eligibility for loss mitigation solutions, including loan modifications, forbearance, and repayment plans.
- Developed and implemented nonpayment strategies based on hardship documentation, income analysis, and repayment capacity.
- Oversaw the collection of mortgage payments, outstanding balances, and related fees, ensuring compliance with regulatory and internal servicing standards.
- Reviewed and assessed loan documentation, including title endorsements, payment histories, and modification agreements, to ensure data integrity and legal compliance.
- Handled all borrower communications, providing requested documentation, payment options, and status updates with professionalism and clarity.
- Monitored and conducted quality assurance reviews on outbound and inbound collection calls to ensure consistency, compliance, and high service standards.
- Generated and maintained loss mitigation file status reports for internal teams and stakeholders, including legal and compliance departments.
- Maintained strict adherence to federal and state servicing guidelines, while meeting internal targets for recovery, performance, and borrower satisfaction.
- Collaborated with cross-functional teams to escalate high-risk cases and support resolution strategies aligned with organizational risk tolerance.
Education
Bachelor of Science - Accounting
Colorado Technical University
08.2024
Skills
- Financial analysis
- Billing accuracy
- SAP proficiency
- Data analysis
- Bookkeeping
- Financial reporting
- Multitasking Abilities
- Attention to detail
- Problem solving
- Financial analysis
- Communication
- Recordkeeping
- Task prioritization
- Training and development
- Microsoft Word
- Flexible and adaptable
Associations
- Jack and Jill of America, Inc., South Belt Houston Chapter
Certification
- Texas Real Estate Sales License
- Certified Fraud Examiner (CFE)
Accomplishments
- National Society of Leadership and Success (NSLS)
Timeline
Senior Billing Specialist
NRG Energy, Inc.
07.2024 - Current
Accounts Receivable
Forum Energy Technologies
12.2022 - 06.2024
Bookkeeper
WRC CPA
01.2020 - 11.2022
Account Manager
Freedom Mortgage
03.2016 - 12.2019
Bachelor of Science - Accounting
Colorado Technical University
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