Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Coatney

Bonifay,FL

Summary

Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Delivered exceptional customer experiences that contributed to revenue growth while effectively coordinating resources to meet business and customer demands. Excelled in handling escalated support issues as an organized decision-maker and strategic planner.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Customer Service Representative

Holiday inn and suites
Bonifay, Florida
04.2026 - Current
  • Assisted guests with check-in and check-out procedures.
  • Resolved guest inquiries and complaints to enhance overall guest satisfaction.
  • Managed phone calls to deliver accurate information about hotel services and assist guests.

General Manager

I love Orlando Cafe
Orlando, FL
03.2025 - 04.2026
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Managed daily operations to ensure smooth cafe functioning.
  • Oversaw staff scheduling and training to maintain service quality.
  • Implemented inventory control processes to optimize stock levels.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Developed marketing strategies to enhance customer engagement.
  • Facilitated team meetings to improve communication and performance.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Coordinated supplier relationships for timely deliveries and quality products.
  • Monitored financial transactions to maintain budget adherence.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Established and maintained effective communication with staff members to ensure efficient operations.

Education

Vernon High School
Vernon , Fl

Skills

  • Customer service
  • Complaint handling
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Scheduling coordination
  • Staff training
  • Staff education and training
  • Team leadership
  • Inventory management
  • Key holder experience
  • Account management
  • Money handling
  • Merchandise upselling
  • High-energy attitude
  • Professional demeanor

Certification

  • Servesafe manager certificate

Timeline

Customer Service Representative

Holiday inn and suites
04.2026 - Current

General Manager

I love Orlando Cafe
03.2025 - 04.2026

Vernon High School
Carrie Coatney