Carrie Coontz
Rockwall,TX
Summary
Dynamic entrepreneur and former owner of CNM Sunglasses, adept in customer relations and small business operations. Leveraged strong verbal communication and relationship-building skills to expand product offerings and increase customer satisfaction. Demonstrated resilience by steering the company through challenging economic conditions, achieving notable revenue growth. Excelled in fostering a culture of teamwork, collaboration, and continuous improvement.
Overview
25
25
years of professional experience
Work History
Owner
CNM Sunglasses
08.1999 - 10.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and motivated employees to perform daily business functions.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
Education
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Scheduling
- Quality Assurance
- Inventory Control
- Performance Improvement
- Employee Motivation
Timeline
Owner
CNM Sunglasses
08.1999 - 10.2024
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